Trains London - Appeal penalty fare
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
If you're given a penalty fare you must be told the reason for the penalty and that you have a right to appeal against it within 21 days. If you pay the penalty, you can still appeal against it.
If you refuse to pay the penalty on the spot the revenue protection officer will ask for your name and address so that they can continue to pursue the claim. It's a criminal offence to refuse to give these details, and the officer can call for help from the British Transport Police.
It’s not a criminal offence to refuse to pay the penalty fare, but if you don't or if you only offer to pay the original fare and not the penalty fare, you can be taken to a civil court to pay the outstanding amount.
If the revenue protection officer thinks that you have been travelling with intent to avoid paying the fare, this is a criminal offence and you might be prosecuted. It's possible to be issued with a penalty fare and then be prosecuted for travelling with intent to avoid paying the fare. However, if you're found guilty, the penalty fare should be refunded.
Who can issue a penalty fare?
Penalty fares can be issued by authorised staff. These include:
- revenue protection rail enforcement officers
- station platform staff.
The procedure for appeal will be set out in the paperwork handed to you. If the appeal is upheld, you won’t have to pay the penalty, but will still have to pay for the outstanding fare. If your appeal is rejected, you will have to pay the penalty within a certain timeframe (usually 14 days) after which administration fees will also be charged. If you don’t pay after this time, there’s a chance it can become a criminal action, which can result in prosecution and a criminal record.
We have 5,147 pages of rights advice for you covering 7,101 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.