Trains London - Appeal penalty fare
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
If you're given a penalty fare you must be told the reason for the penalty and that you have a right to appeal against it within 21 days. If you pay the penalty, you can still appeal against it.
If you refuse to pay the penalty on the spot the revenue protection officer will ask for your name and address so that they can continue to pursue the claim. It's a criminal offence to refuse to give these details, and the officer can call for help from the British Transport Police.
It’s not a criminal offence to refuse to pay the penalty fare, but if you don't or if you only offer to pay the original fare and not the penalty fare, you can be taken to a civil court to pay the outstanding amount.
If the revenue protection officer thinks that you have been travelling with intent to avoid paying the fare, this is a criminal offence and you might be prosecuted. It's possible to be issued with a penalty fare and then be prosecuted for travelling with intent to avoid paying the fare. However, if you're found guilty, the penalty fare should be refunded.
Who can issue a penalty fare?
Penalty fares can be issued by authorised staff. These include:
- revenue protection rail enforcement officers
- station platform staff.
The procedure for appeal will be set out in the paperwork handed to you. If the appeal is upheld, you won’t have to pay the penalty, but will still have to pay for the outstanding fare. If your appeal is rejected, you will have to pay the penalty within a certain timeframe (usually 14 days) after which administration fees will also be charged. If you don’t pay after this time, there’s a chance it can become a criminal action, which can result in prosecution and a criminal record.
We have 5,042 pages of rights advice for you covering 7,448 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.