Tubes - Cancel season ticket
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
Cancel season ticket
TFL will normally refund the remaining value of a Travelcard or Bus & Tram Pass season ticket you don't need any more, but as soon as you've stopped using it, you should do one of the following: Cancel your ticket or hand back your Oyster card at a Tube station ticket office, post your Oyster card to customer services or call customer services using the resolver App. If you want to carry on using your Oyster card, you'll need to get your season ticket cancelled at a Tube station ticket office.
If you card has not been cancelled and you have asked for this to occur, then raise an offical complaint through resolver.
No additional information.
Find the best rights for you
We have 3,854 pages of rights advice for you covering 6,324 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.