If you are having problems with Secret Escapes and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Secret Escapes.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Secret Escapes provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,435,334 users had to say

Afternoon all, Just thought I'd write in with a quick success story. Passed my test last year, took my first policy with Diamond in May 2014. Come renewal, Diamond wanted £1600 to renew - comparison results consistently showed Elephant/Admiral as lowest at ~£850. Diamond matched their quotes straight up since they're all just trading names of EUI. Last week went to refresh the quote on Confused.com (didn't change any details), and a new quote came up at ~£650 - again, it was Elephant. A bit of shopping around and eventually Google Compare returned an Admiral quote at £629. Rang Diamond who were unwilling to match the quote as they can only do that at renewal time, so I arranged to cancel and after a £49.50 cancellation charge I was due a refund of £700 - so effectively I saved £70 and got an extra 1½ months work of car insurance, the only downside being I lost the extra year of NCB that 1½ months was building towards (not a biggy). Took the policy with Admiral, raised a case on Resolver with Diamond with regards to the cancellation charge (since I'm still an EUI Limited customer) and now that fee is being refunded too. (They refused initially but agreed after I held my ground.) Net result - ~£130 cash back in my bank account and an extra ~1.5 months insurance.
Will PS via email
By using your service via Money Saving Expert website I have reclaimed over£7k, yes! £7,000 on PPI. Brilliant and Thank You so much. P.S. Now using the same service to try for reclaiming the whole mis-sold packaged account. Wish me luck
Gillian Lister via email
I just wanted to say thank you. I am convinced that using your service helped secure a satisfactory ( and speedy) response from fly be. I am delighted with the ease of use of your service and the assurance it gives. I know there are no guarantees, but it was great to know that I had the backing of a company that understood customer rights and fair play. I hope I don't have to use the service again but will not hesitate in doing so if I run into problems again.
Gautam Buys via email

Secret Escapes provides

Using Resolver, you can submit an issue about 1 service offered by Secret Escapes. Your case will be sent to the correct person or team at Secret Escapes and escalated at the correct times, to the correct person, if required.

Secret Escapes Hotels

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Secret Escapes complaints.

Start your complaint

Want to start a complaint about Secret Escapes?

Raise it for free via Resolver

Helping you with Secret Escapes

Frequently asked questions about Secret Escapes

How do I make a Secret Escapes complaint using Resolver?

If you want to make a complaint about Secret Escapes using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Secret Escapes case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Secret Escapes, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Secret Escapes, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Secret Escapes complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Secret Escapes contact details press the button below

View Secret Escapes complaints contact details

About

To help you get the best response from your Secret Escapes complaint Resolver guides you through every step of the process.

To help you get the best response from your Secret Escapes complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Secret Escapes complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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