Trains London - Delayed Train
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If your train is delayed for over an hour and you are travelling, you should be entitled to some compensation and although the amount varies with each operator the minimum you are entitled to is 20% of the ticket value (or 10% if a return ticket and only one leg is delayed). Some companies offer compensation in the form of vouchers if your train is delayed for half an hour or more and it was their fault. Ask at the ticket office or use Resolver to inform the company within 28 days of your travel.
You may find that although these are the minimum requirements placed upon a train operator that most companies can be more generous than this. Each company's compensation levels are set out in their franchise agreements with the government.
In the case of severe delays there must first be an agreement between the train operator and Network Rail that the operator was not to blame for the delays. In case of this agreement no compensation will be due.
If your train is cancelled or is delayed and you decide not to travel you are entitled to a full refund. If this is the case, you should go to the ticket office, where they will refund your fare.
The general rule for a refund is 20% of the single ticket if the delayed or 10% of your returned ticket, if your train is delayed by more than 1 hour.
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