Trains London - Cancelled train
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If it's a refund for a cancelled train, you should be able to get a refund at the station and it'll be paid back to you in the way you paid for it - so if you paid in cash, you'll get cash back. But if you want a refund for a delay, you'll need to apply for one and it'll take up to 28 days.
If you have lost your ticket
Unfortunately, the train companies take a pretty hard line on lost tickets. If you've lost a paper ticket it's unlikely you'll be able to claim back for a delay or cancellation. However, as always, in exceptional cases the railway may reconsider or offer some form of compensation as a gesture of goodwill. If you do lose your ticket, the next best thing is proof of purchase - preferably a receipt for the ticket. Failing that, you could try a booking number if you booked online or a credit card statement. There are no guarantees you'll be successful without the ticket, but it's worth a shot.
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