Trains London - Cancelled train
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
If it's a refund for a cancelled train, you should be able to get a refund at the station and it'll be paid back to you in the way you paid for it - so if you paid in cash, you'll get cash back. But if you want a refund for a delay, you'll need to apply for one and it'll take up to 28 days.
If you have lost your ticket
Unfortunately, the train companies take a pretty hard line on lost tickets. If you've lost a paper ticket it's unlikely you'll be able to claim back for a delay or cancellation. However, as always, in exceptional cases the railway may reconsider or offer some form of compensation as a gesture of goodwill. If you do lose your ticket, the next best thing is proof of purchase - preferably a receipt for the ticket. Failing that, you could try a booking number if you booked online or a credit card statement. There are no guarantees you'll be successful without the ticket, but it's worth a shot.
We have 5,198 pages of rights advice for you covering 6,952 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.