Airports - Disabled parking
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Airport managing bodies have to have procedures in place to accommodate disabled passengers if there aren’t enough disabled spaces available. If they don’t they may be in contravention of the EC Regulation.
Provision should be made for you regardless of whether you’re a blue badge holder or not.You should know
Should you complain to the airport or the airline? Things can get pretty confusing, since there are certain things an airport can’t deal with.
Airports can deal with complaints about:
- Airport shuttle services
- Lost property (for property that you haven't checked in)
- Noise and environmental issues
- Accessibility issues
- Security and searches
Airports can't deal with complaints about:
Long queues at check-in
If long queues at check-in have negatively impacted your journey, you should contact the airline you flew with to raise your issue via the Resolver homepage. Their staff are responsible for making sure check-in queues move at a reasonable speed, allowing customers to check in on time.
Many airport parking areas are managed by private parking companies. If you’ve had an issue with a private parking firm that isn't owned and operated by an airport, you should raise it directly with them via the Resolver homepage.
If you’ve had a problem with a retailer within an airport, you should complain directly to the retailer in question via Resolver’s homepage.
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