Tubes - Off peak ticket - additional charge

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Based on resolver’s experience to date, you should not need to pay any additional charges for an off peak ticket unless you wish to change the date, time or class of travel and there is a discrepancy in the price. If the time you wish to change to is in the same allotted time bracket as your original ticket, there should be no additional charge. If you are asked to pay an additional charge and are there is no reasonable explanation, you should refuse to pay the additional fee. If you are forced to pay the additional fee then you should make it clear that you are doing so 'under protest' and you should ask for a refund of the additional charge.

resolver recommends that you write to the train company concerned to complain about the additional charge. If you are not happy with the response you receive, your next port of call is either London Travelwatch at enquiries@londontravelwatch.org.uk (for the London area) or Passenger Focus at advice@passengerfocus.org.uk (for outside London). resolver can assist you in submitting, recording and reminding you when and who to escalate to.

resolver can help you to resolve this issue for free, quickly and without hassle. As a first step we can assist you in writing your complaint. You can click on the link below to create your email.

No additional information.

Find the best rights for you

We have 5,115 pages of rights advice for you covering 7,000 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Off peak ticket - additional charge

Resolver covers the issue Off Peak Ticket Additional Charge for 6 companies and organisations: