How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,435,585 users had to say

Many thanks for your help in resolving my claim. I have recently received £684 from Ryanair.
Peter via email
Compensation from a delayed flight in December arrived today - very easy to use and completely free - great service thank you.
Kim Gregory via facebook
On behalf of my husband and myself we would like to thank you very much. We have now received compensation of £700 from Thomas Cook for our flight delay of 5 hours. M McQuarrie
Morag Mcquarrie via email

Finnair provides

Using Resolver, you can submit an issue about 32 services offered by Finnair. Your case will be sent to the correct person or team at Finnair and escalated at the correct times, to the correct person, if required.

Finnair Flights - departure UK

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Passenger Advice and Complaints Team, CAA.

Start your complaint

Finnair Flights - departure Austria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Bundesministerium für Verkehr, Innovation und Technologie.

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Finnair Flights - departure Belgium

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Denied Boarding Authority .

Start your complaint

Finnair Flights - departure Bulgaria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Civil Aviation Administration, Bulgaria.

Start your complaint

Finnair Flights - departure Croatia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Croatian Civil Aviation Agency .

Start your complaint

Finnair Flights - departure Cyprus

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Department of Civil Aviation, Cyprus.

Start your complaint

Finnair Flights - departure Czech Republic

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Czech Civil Aviation Authority .

Start your complaint

Finnair Flights - departure Denmark

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Danish Transport Authority.

Start your complaint

Finnair Flights - departure Estonia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Consumer Protection Board, Estonia.

Start your complaint

Finnair Flights - departure Finland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Consumer Disputes Board, Finland.

Start your complaint

Finnair Flights - departure France

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Direction générale de l'aviation civile (DGAC) .

Start your complaint

Finnair Flights - departure Germany

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Luftfahrt-Bundesamt (LBA) .

Start your complaint

Finnair Flights - departure Greece

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Hellenic Civil Aviation Authority .

Start your complaint

Finnair Flights - departure Hungary

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Passenger Complaints Hungary.

Start your complaint

Finnair Flights - departure Iceland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Icelandic Transport Authority.

Start your complaint

Finnair Flights - departure Ireland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Commission for Aviation Regulation, Ireland.

Start your complaint

Finnair Flights - departure Italy

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the L’Ente Nazionale per l’Aviazione Civile .

Start your complaint

Finnair Flights - departure Latvia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Consumer Rights Protection Centre (CRPC), Latvia.

Start your complaint

Finnair Flights - departure Lithuania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Civil Aviation Administration, Lithuania.

Start your complaint

Finnair Flights - departure Luxembourg

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Ministère de l'Économie et du Commerce extérieur .

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Finnair Flights - departure Malta

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Malta Competition and Consumer Affairs Authority .

Start your complaint

Finnair Flights - departure Norway

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the CAA Norway .

Start your complaint

Finnair Flights - departure Poland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Civil Aviation Office, Poland.

Start your complaint

Finnair Flights - departure Portugal

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Instituto Nacional de Aviação Civil (INAC) .

Start your complaint

Finnair Flights - departure Romania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the National Authority for Consumer Protection, Romania.

Start your complaint

Finnair Flights - departure Slovakia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Slovenska obchodna inspekcia .

Start your complaint

Finnair Flights - departure Slovenia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Civil Aviation Agency.

Start your complaint

Finnair Flights - departure Spain

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Agencia Estatal de Seguridad Aérea.

Start your complaint

Finnair Flights - departure Sweden

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the ARN : The National Board for Consumer Disputes.

Start your complaint

Finnair Flights - departure Switzerland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Federal Office of Civil Aviation .

Start your complaint

Finnair Flights - departure The Netherlands

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Human Environment and Transport Inspectorate.

Start your complaint

Finnair Flights - departure non-EU

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Finnair complaints. If your complaint is not resolved by Finnair, you can then package it up and send it to the Passenger Advice and Complaints Team, CAA.

Start your complaint

Want to start a complaint about Finnair?

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Helping you with Finnair

I don't agree with Finn Air’s decision? Finn Air have asked for power of attorney proof what should I do?

If you have received a decision from Ryanair that you don't agree with, you have the right to escalte your case through to an aviation authority. Which one will depend on the origin of the flight, eg. UK departure sent to a UK authoritiy etc..   When using Resolver you will be notfied in your case file when you can escalate your case to the correct authority based on your choice of departure country.

How long do I have to wait beore esclating to the aviation authority?

Aviation authorities require 8 weeeks of communicaiton between you and the company before sending the contact to them to review, however if the compnay sends a final response you can escalate sooner, get in touch via support@resolver.co.uk to let us know you wish to do this. 

Finn Air have asked for power of attorney proof what should I do?

There is no need for proof of power of attorney. Resolver is not a claims management firm. We operate in the same way all other email services do. We are a free service and have no power of attorney or legal involvement in your claim.

You will need to email them explaining that the claim sent was directly from you, and being handled by you. Any delay in this will result in you sending your complaint to the relevant aviation authority (again a free process that has no external power of attorney). 

Contact details

To view the Finnair contact details press the button below

View Finnair complaints contact details

About

To help you get the best response from your Finnair complaint Resolver guides you through every step of the process.

To help you get the best response from your Finnair complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Finnair complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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