How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,435,711 users had to say

My BA flight was delayed 5 hours. I didn't even know I was due compensation, but Resolver helped me get over £250 back!
Emma Bunting via facebook
5 star Excellent idea and assistance from Resolver which resulted in compensation of £444 from Air France for a flight delay. The claim was completed in 17 days from when email was sent to Air France to money being deposited into bank account. The procedure was very easy to follow and Resolver kept me informed at all stages. Thank you
Gordon Oakley via email
Waking up to an email saying i'm getting £466 for my delayed flight thanks to @MartinSLewis @MoneySavingExp @resolvercouk thanks guys.
Ashling Goodall via twitter

City Jet provides

Using Resolver, you can submit an issue about 32 services offered by City Jet. Your case will be sent to the correct person or team at City Jet and escalated at the correct times, to the correct person, if required.

City Jet Flights - departure Austria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Bundesministerium für Verkehr, Innovation und Technologie.

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City Jet Flights - departure Belgium

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Denied Boarding Authority .

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City Jet Flights - departure Bulgaria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Civil Aviation Administration, Bulgaria.

Start your complaint

City Jet Flights - departure Croatia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Croatian Civil Aviation Agency .

Start your complaint

City Jet Flights - departure Cyprus

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Department of Civil Aviation, Cyprus.

Start your complaint

City Jet Flights - departure Czech Republic

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Czech Civil Aviation Authority .

Start your complaint

City Jet Flights - departure Denmark

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Danish Transport Authority.

Start your complaint

City Jet Flights - departure Estonia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Consumer Protection Board, Estonia.

Start your complaint

City Jet Flights - departure Finland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Consumer Disputes Board, Finland.

Start your complaint

City Jet Flights - departure France

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Direction générale de l'aviation civile (DGAC) .

Start your complaint

City Jet Flights - departure Germany

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Luftfahrt-Bundesamt (LBA) .

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City Jet Flights - departure Greece

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Hellenic Civil Aviation Authority .

Start your complaint

City Jet Flights - departure Hungary

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Passenger Complaints Hungary.

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City Jet Flights - departure Iceland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Icelandic Transport Authority.

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City Jet Flights - departure Ireland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Commission for Aviation Regulation, Ireland.

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City Jet Flights - departure Italy

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the L’Ente Nazionale per l’Aviazione Civile .

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City Jet Flights - departure Latvia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Consumer Rights Protection Centre (CRPC), Latvia.

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City Jet Flights - departure Lithuania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Civil Aviation Administration, Lithuania.

Start your complaint

City Jet Flights - departure Luxembourg

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Ministère de l'Économie et du Commerce extérieur .

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City Jet Flights - departure Malta

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Malta Competition and Consumer Affairs Authority .

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City Jet Flights - departure non-EU

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the The Alternative Dispute Resolution Scheme for Retail.

Start your complaint

City Jet Flights - departure Norway

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the CAA Norway .

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City Jet Flights - departure Poland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Civil Aviation Office, Poland.

Start your complaint

City Jet Flights - departure Portugal

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Instituto Nacional de Aviação Civil (INAC) .

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City Jet Flights - departure Romania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the National Authority for Consumer Protection, Romania.

Start your complaint

City Jet Flights - departure Slovakia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Slovenska obchodna inspekcia .

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City Jet Flights - departure Slovenia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Civil Aviation Agency.

Start your complaint

City Jet Flights - departure Spain

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Agencia Estatal de Seguridad Aérea.

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City Jet Flights - departure Sweden

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the ARN : The National Board for Consumer Disputes.

Start your complaint

City Jet Flights - departure Switzerland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Federal Office of Civil Aviation .

Start your complaint

City Jet Flights - departure The Netherlands

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the Human Environment and Transport Inspectorate.

Start your complaint

City Jet Flights - departure UK

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of City Jet complaints. If your complaint is not resolved by City Jet, you can then package it up and send it to the The Alternative Dispute Resolution Scheme for Retail.

Start your complaint

Want to start a complaint about City Jet?

Raise it for free via Resolver

Helping you with City Jet

Frequently asked questions about City Jet

How do I make a City Jet complaint using Resolver?

If you want to make a complaint about City Jet using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my City Jet case file work?

Resolver allows you to keep a record of any email correspondence sent between you and City Jet, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with City Jet, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a City Jet complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the City Jet contact details press the button below

View City Jet complaints contact details

About

To help you get the best response from your City Jet complaint Resolver guides you through every step of the process.

To help you get the best response from your City Jet complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your City Jet complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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