Eurostar - Advance ticket - wrong train

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Based on resolver’s experience to date, if you buy your ticket in advance, you are guaranteed a place on the date and train journey stated on the ticket. If you find yourself on the wrong train, you will have to purchase a new ticket for that journey. If you missed the stated train because you were delayed on a connecting train, you will be able to travel on the next available train offered by the same train company without penalty - it is often worth going and speaking to the ticket office when your delayed train gets in as they will be able to produce a new ticket for you and smooth your entry onto a new train.

If you feel that the station was inadequately clear about the service you were boarding, by displays and announcements, it is worth contacting the train company with your concerns. If you are not happy with the train company’s response, your next port of call is either London Travelwatch at enquiries@londontravelwatch.org.uk (for the London area) or Passenger Focus at advice@passengerfocus.org.uk (for outside London). resolver can assist you in submitting, recording and reminding you when and who to escalate to.

resolver can help you to resolve this issue for free, quickly and without hassle. As a first step we can assist you in writing your complaint. You can click on the link below to create your email.
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