Trains London - Report a potential risk

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If you feel that the condition of the train or station facilities represent some form of risk, it is important that you tell a member of station staff to ensure it is resolved. If you fall over because of this situation, you should report the issue to the Station Manager and take photos of where the event happened if you can. If you are not happy with the response from the Station Manager, you should contact the train operating company via resolver, particularly where health and safety rules may have been broken or you have been injured or you feel the problem could occur again.

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