Trains London - Report a potential risk
Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
If you feel that the condition of the train or station facilities represent some form of risk, it is important that you tell a member of station staff to ensure it is resolved. If you fall over because of this situation, you should report the issue to the Station Manager and take photos of where the event happened if you can. If you are not happy with the response from the Station Manager, you should contact the train operating company via resolver, particularly where health and safety rules may have been broken or you have been injured or you feel the problem could occur again.
We have 5,219 pages of rights advice for you covering 7,109 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.