Eurostar - Rude staff at train station

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Based on resolver’s experience to date, it can be very upsetting being spoken to rudely and as a representative of the train company, you should expect the station staff to be courteous and helpful. If you have experienced any problems with station staff, resolver recommends that you firstly speak to the Station Manager, but if you are not happy with their response, write to the train company’s customer service department (you can find their address on their website) and ask for an explanation and apology

If you are not satisfied with their response, resolver recommends that you contact either London Travelwatch at enquiries@londontravelwatch.org.uk (for the London area) or Passenger Focus at advice@passengerfocus.org.uk (for outside London) who will assist you in your complaint. resolver can assist you in submitting, recording and reminding you when and who to escalate to.

resolver can help you to resolve this issue for free, quickly and without hassle. As a first step we can assist you in writing your complaint. You can click on the link below to create your email.

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