If you are having problems with Hotel du Vin and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
Green

7.7/10

Resolver Score

Our users say it's really easy to get things sorted with this company.

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Hotel du Vin.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Hotel du Vin provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 2,922,525 users had to say

I have used Resolver to get reimbursed for delayed flights and also for another complaint regarding a large hotel chain. Both times it was very straightforward and easy to use. Both times had positive results. I would definitely recommend
Frances D via facebook
Thanks to Resolver I got a refund from the holiday company. I was given the £730 back for accommodation that had fallen through. Although my emails had been ignored for over 4 months, Resolver made them sit up, listen and pay up. Thank you Resolver.
Rebecca M via facebook
Thank you for resolving my overbooking complaint!!! Excellent service!!!
Luigi A via facebook
Had an issue recently with a hotel – Resolver assisted me with how to address and rectify – all resolved successfully. Thank you Resolver
Joanne B via facebook
Used Resolver after a very unsatisfactory stay in a budget hotel – Room rate refunded within 2 weeks. I'd previously tried dealing with the hotel & it took weeks & weeks to get any sort of positive response!
Stephen C via facebook
Made the process of complaining about a restaurant chain stress free. And we got it resolved.
Rachel Y via facebook
This is such an awesome tool . I was having no luck trying to sort out a refund as I was overcharged in a well known restaurant. After weeks of waiting for a manager from the restaurant to get back to me I was just about to cut my losses when I stumbled upon Resolver, I aired my concerns via their complaints log and within 48 hours my refund was confirmed with a written apology. So thanks to Resolver. I truly appreciate your service and support.
Lisa H via facebook
Thank you to Resolver for helping us with an issue we had regarding a restaurant chain. I'd tried contacting them directly but their website kept crashing. I thought about emailing them and then I found Resolver which made it easier to deal with. Thanks again
Faye T via facebook
Thanks to Resolver I have today received a cheque for £1062 from TUI Airlines due to a delayed flight. Resolver made the process very easy.
Neil M via facebook

Hotel du Vin provides

Using Resolver, you can submit an issue about 2 services offered by Hotel du Vin. Your case will be sent to the correct person or team at Hotel du Vin and escalated at the correct times, to the correct person, if required.

Hotel du Vin Hotels

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Hotel du Vin complaints.

Start your complaint

Hotel du Vin Restaurants

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Hotel du Vin complaints.

Start your complaint

Want to start a complaint about Hotel du Vin?

Raise it for free via Resolver

Helping you with Hotel du Vin

How do I make a Hotel du Vin complaint using Resolver?

If you want to make a complaint about Hotel du Vin using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Hotel du Vin case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Hotel du Vin, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Hotel du Vin, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Hotel du Vin complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Hotel du Vin contact details press the button below

View Hotel du Vin complaints contact details

About

To help you get the best response from your Hotel du Vin complaint Resolver guides you through every step of the process.

To help you get the best response from your Hotel du Vin complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Hotel du Vin complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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