Eurostar - Missed train - no announcements
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Based on Resolver’s experience to date, train companies are obliged to give clear information before, during and (where necessary) after your journey to help you plan and proceed with your journey. If this was not the case and this caused you to miss your train you may be able to obtain a new ticket for travel on a later train. In order to obtain this you should go to the ticket office in your departure station and explain what has happened and request assistance.
If the train departed from the scheduled platform at the scheduled time it is unlikely that the train company will accept liability for you missing it, even if no announcements were made.
If you do not receive a satisfactory response from the train company, resolver can assit you on contacting either London Travelwatch (for the London area) or Passenger Focus (for outside London) who will assist you in your complaint.
resolver can help you to resolve this issue for free, quickly and without hassle. As a first step we can assist you in raising your issue.
No additional information.
Find the best rights for you
We have 5,214 pages of rights advice for you covering 7,120 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.