Trains London - Overcrowding
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There is in fact no legal limit on the number of passengers a train can carry, but the train company is obliged to show that adequate capacity is being provided, as part of their franchise agreement with the Department for Transport. If you feel there is inadequate room, you should take the issue up with your train company and also with the Department of Transport.
The general rule for a refund is 20% of the single ticket if the delayed or 10% of your returned ticket, if your train is delayed by more than 1 hour. Compensation is paid in National Rail Vouchers. These can be used with any rail company but cannot be spent online.
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