Airports - Disabled toilets
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The majority or airports and airlines are committed to ensuring that they have practices and policies to accommodate older and disabled passengers. Where toilet facilities are provided, an airport or airline should offer disabled access or assistance where possible.
If you find that an airport or airline has not provided suitable assistance, you should use Resolver to get in touch with the airport or airline directly! They should be able to resolve the problem.You should know
Should you complain to the airport or the airline? Things can get pretty confusing, since there are certain things an airport can’t deal with.
Airports can deal with complaints about:
- Airport shuttle services
- Lost property (for property that you haven't checked in)
- Noise and environmental issues
- Accessibility issues
- Security and searches
Airports can't deal with complaints about:
Long queues at check-in
If long queues at check-in have negatively impacted your journey, you should contact the airline you flew with to raise your issue via the Resolver homepage. Their staff are responsible for making sure check-in queues move at a reasonable speed, allowing customers to check in on time.
Many airport parking areas are managed by private parking companies. If you’ve had an issue with a private parking firm that isn't owned and operated by an airport, you should raise it directly with them via the Resolver homepage.
If you’ve had a problem with a retailer within an airport, you should complain directly to the retailer in question via Resolver’s homepage.
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