Monarch Airlines (including Monarch Holidays Ltd) has gone into administration. All flights and holidays have been cancelled with immediate effect. We are currently updating our rights pages - in the meantime the Civil Aviation Authority have set up a dedicated page offering further information.

Check our handy guide to learn about your rights.

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Monarch Holidays.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Monarch Holidays provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,351,585 users had to say

Easy to use and effective. Thank you for your help in resolving our issue with Monarch airline following a 5 hour delay. Compensation received within one month and greater amount than expected
Monica W via facebook
Very easy to use and helped us get a quicker response from the holiday company, would recommend you use this service if you have any problems concerning your holiday
Gail J via facebook
Good result - Used Resolver page to complain about a cruise earlier this year. Resolver process was quick and very simple to use and I got 3 of my 4 complaints upheld, resulting in £125 certificate each towards the cost of our next cruise.
Martina C via facebook
Thanks for your help & advice
Rick Moore via facebook
Was delayed coming back off holiday and had heard of this site, it took all of the hassle and hard work and basically did it for me. It just asked for relevant information and imported into a standard letter, within 2 weeks I was given an offer from the tour operator and it was resolved as easy and as quick as that!!! And it's a free service.
Shelley P via email
Was delayed coming back of holiday and had heard of this site. It took all the hassle and hard work and basically did it for me. It just asked for relevant information and imported into a standard letter, within 2 weeks I was given an offer from the tour operator and it was resolved as easy and as quick as that!!! And it's a free service.
Shelley P via trustpilot
Thanks to Resolver I have today received a cheque for £1062 from TUI Airlines due to a delayed flight. Resolver made the process very easy.
Neil M via facebook
I have used Resolver twice so far and both times the outcome has been excellent! Even when the airlines made the process difficult, after contacting them again via Resolver we got our money. I will definitely use Resolver again and would gladly recommend them.
Pauline G via facebook
Wow - Brilliant service. I claimed for a flight delay due to a technical fault. At first I was tempted to use a claims service because I had heard that the Ryanair was particularly difficult- but I was wrong on both counts. I used Resolver via the excellent Money Saving Expert site and received 400 Euro compensation in only 2 days! A fellow passenger approached a claims service (that take a cut) and was told that they wouldn't even deal with his claim, didn't think they would get it resolved! Well Resolver resolved mine! Really easy to use. Secure, Simple, Fast and Free. Thank you Resolver and Martin Lewis - and RyanAir. I will use all three again.
Ness L via facebook

Monarch Holidays provides

Using Resolver, you can submit an issue about 1 service offered by Monarch Holidays. Your case will be sent to the correct person or team at Monarch Holidays and escalated at the correct times, to the correct person, if required.

Monarch Holidays Tour Operators

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Monarch Holidays complaints. If your complaint is not resolved by Monarch Holidays, you can then package it up and send it to the ABTA.

Start your complaint

Want to start a complaint about Monarch Holidays?

Raise it for free via Resolver

Helping you with Monarch Holidays

How do I make a Monarch Holidays complaint using Resolver?

If you want to make a complaint about Monarch Holidays using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Monarch Holidays case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Monarch Holidays, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Monarch Holidays, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Monarch Holidays complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Monarch Holidays contact details press the button below

View Monarch Holidays complaints contact details

About

To help you get the best response from your Monarch Holidays complaint Resolver guides you through every step of the process.

To help you get the best response from your Monarch Holidays complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Monarch Holidays complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved