Tourist Attractions - Staff and customer services
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We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
You shouldn’t have to put up with poor customer service. If you believe a member of staff has acted inappropriately or you’re otherwise unhappy with the level of service you’ve received, you should raise a complaint via Resolver.You should know
How long should I wait for a response?
Generally speaking, you should expect a company to get back to you within a week or so. If they don't, you should send a follow-up via Resolver.
How can I take things further?
If the company is unable to resolve your complaint, you can take the matter to Citizens Advice! They should be able to advise you on your next steps.
Consumer Rights Act 2015
The Consumer Rights Act is a pretty comprehensive piece of legislation that sets out your rights when it comes to buying goods and services. It gives you the right to redress if things go wrong or aren't as expected.
Section 75 of the Consumer Credit Act
Section 75 is a UK law that makes credit providers liable if something goes wrong with one of your purchases. If you buy something with a credit card that costs between £100–£30,000 and something goes wrong, you can claim your money back from your credit card company.
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