First Bus complaints
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Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
First Bus Buses & Coaches
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of First Bus complaints. If your complaint is not resolved by First Bus, you can then package it up and send it to the Bus Users.
How do I make a First Bus complaint using Resolver?
If you want to make a complaint about First Bus using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.
How does my First Bus case file work?
Resolver allows you to keep a record of any email correspondence sent between you and First Bus, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with First Bus, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.
Is it free to make a First Bus complaint via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
To view the First Bus contact details press the button belowView First Bus complaints contact details
To help you get the best response from your First Bus complaint Resolver guides you through every step of the process.
To help you get the best response from your First Bus complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.
In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your First Bus complaint.