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What is this?
Resolver Score is our way of telling you how easy it is to resolve an issue with a company.
What does a high score mean?
- the company replies to our users promptly
- our users are happy with the outcomes of their cases
- our users would happily recommend the company to a friend
What is Resolver Score?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Trainline complaints. If your complaint is not resolved by Trainline, you can then package it up and send it to the Transport Focus.
How do I make a Trainline complaint using Resolver?
If you want to make a complaint about Trainline using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.
How does my Trainline case file work?
Resolver allows you to keep a record of any email correspondence sent between you and Trainline, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Trainline, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.
Is it free to make a Trainline complaint via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
To view the Trainline contact details press the button belowView Trainline complaints contact details
thetrainline.com is an online seller of train tickets for British train services. It also sells tickets through its mobile app, which is available on iOS, Windows and Android platforms, and by telephone.