Trainline complaints

Trainline will only respond to complaints raised via their alternative contact methods.

If you decide to use Resolver, you'll still be able to access our rights guides and template letters to assist with your complaint.

Please contact Trainline directly in addition to making a Resolver case. We are sorry for the inconvenience.

Get started

Resolver is not affiliated to, linked with or otherwise endorsed by Trainline.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 4,137,241 users had to say

Wow! Thank you so much. I emailed a retailer for a refund on headphones that were never delivered, over 20 times, yet had no joy. As soon as Resolver got involved I got my refund within hours.
Richy G via facebook

Fantastic service ! Sorted out my refund through an online retailer within hours. Thanks x
Adele V via facebook

This is a free service to help consumers obtain a financial settlement of an outstanding matter. Rather than go to the Small Claims Court or Trading Standards you can often resolve matters with the help of Resolver. Even the mention of the name to a company you are trying to deal with will often produce sudden and welcome results. I have used Resolver to obtain a refund from a mail order company after I returned defective goods.
Adrian V via facebook

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Karen Sheridan via facebook

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Rachel N via facebook

After significant delays to obtain my purchase (5 - 6 months) without receiving answers I needed help. Resolver was recommended to me and I am very glad to confirm that the team were brilliant. A solution was identified and has been made. Thank you so much to the Resolver team.
Col K via facebook

Brilliant service. Spent £130 on a pair of trainers that were 'lost in the warehouse' for almost a month. Customer service ranged from no response to blatant fobbing me off. Without Resolver, I would still be £130 out of pocket and barefoot!! Highly recommended
Rosie T via facebook

The retailer ignored our telephone calls, emails, even recorded delivery letters. We contacted Resolver and the matter was sorted within a couple of days. Clearly these companies do not like Resolver becoming involved! Excellent people to deal with.
A N via email

Resolver is fantastic - I got tired of trying to contact an online retailer regarding a refund that they would not issue, so I raised a case with Resolver and in less than 24 hours they had processed my refund. Amazing service. Thank you.
M Griffiths via email

Helping you with Trainline

How do I make a Trainline complaint using Resolver?

If you want to make a complaint about Trainline using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Trainline case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Trainline, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Trainline, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Trainline complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Trainline contact details press the button below

View Trainline complaints contact details

About

thetrainline.com is an online seller of train tickets for British train services. It also sells tickets through its mobile app, which is available on iOS, Windows and Android platforms, and by telephone.