Trainline will only respond to complaints raised via their alternative contact methods.
If you decide to use Resolver, you'll still be able to access our rights guides and template letters to assist with your complaint.
Please contact Trainline directly in addition to making a Resolver case. We are sorry for the inconvenience.
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How do I make a Trainline complaint using Resolver?
If you want to make a complaint about Trainline using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.
How does my Trainline case file work?
Resolver allows you to keep a record of any email correspondence sent between you and Trainline, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Trainline, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.
Is it free to make a Trainline complaint via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
To view the Trainline contact details press the button belowView Trainline complaints contact details
thetrainline.com is an online seller of train tickets for British train services. It also sells tickets through its mobile app, which is available on iOS, Windows and Android platforms, and by telephone.