If you are having problems with Jack Wills and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Jack Wills.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Jack Wills provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,440,380 users had to say

I can't thank resolver enough. Twice I have had calls from Chief Executives offices to resolve issues. It would never been escalated so quickly without resolver. I recommend them to anyone who mentions complaining!! Big thanks!
Kim Hicks via facebook
I happened across your service by accident on the internet but will honestly sing your praises at any given opportunity. How you managed to actually kick them into giving me some kind of service I don't know but again I thank you for your efforts.
Helen Lindsay via email
I found resolver while I was researching the ombudsman service following being mis sold a product and receiving poor customer service by the staff at the EE store in Trinity Leeds. Resolver was absolutely fantastic in helping me reach a resolution, I initially got no response from my first complaint to customer services but resolver escalated my complaint to the next level for me, within two hours of them doing that my issue was sorted. My complaint about the staff in the store was sent to the Leeds regional manager, EE paid two months of my bill and I also have the original contract I actually wanted for £6 a month cheaper than advertised. Happy with resolver as at one point I felt like I had nowhere to go and that I would be stuck with a contract I didn't want or ask for, I will be leaving EE once this 12 month contract is up though as this whole experience has left me very bitter about dealing with them again.
Gary Richardson via facebook

Jack Wills provides

Using Resolver, you can submit an issue about 2 services offered by Jack Wills. Your case will be sent to the correct person or team at Jack Wills and escalated at the correct times, to the correct person, if required.

Jack Wills Shops

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Jack Wills complaints.

Start your complaint

Jack Wills Loyalty cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Jack Wills complaints.

Start your complaint

Want to start a complaint about Jack Wills?

Raise it for free via Resolver

Helping you with Jack Wills

Frequently asked questions about Jack Wills

How do I make a Jack Wills complaint using Resolver?

If you want to make a complaint about Jack Wills using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Jack Wills case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Jack Wills, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Jack Wills, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Jack Wills complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Jack Wills contact details press the button below

View Jack Wills complaints contact details

About

To help you get the best response from your Jack Wills complaint Resolver guides you through every step of the process.

To help you get the best response from your Jack Wills complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Jack Wills complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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