Petrol stations - Unhelpful staff

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If you have experienced rude or unhelpful staff then you should report the issue to the bus company. Customer service is key to their businesses and it is important that they are aware of any issues with the attitude of ther staff. Remember to report the time, location of the incident and if you can the name of the person.

You should know
  • Petrol pumps are checked for accuracy when they are installed and serviced
  • Trading Standards will also check the accuracy of pumps. If you experience issues, you should report the issue to your local Trading Standards. You can do this via resolver
  • All pricing should be clearly displayed to you before your purchase 
  • If you experience any problems, raise them while you are still at the petrol station and take down the name of the person that you spoke with. If your problem is not resolved at the station, you can raise a complaint via resolver

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