Gogroopie complaints

Gogroopie is currently not responding to complaints via Resolver.

If you decide to use Resolver, you'll still be able to access our rights guides and template letters.

Please contact Gogroopie directly in addition to making a Resolver case. Sorry for the inconvenience.

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3.9/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

the company replies to our users promptly
our users are happy with the outcomes of their cases
our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Gogroopie.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Gogroopie provides:

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How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,635,180 users had to say

Excellent service from start to finish they handled my case against a deals company with very prompt service as I had been trying for some time to obtain full refund from them, found resolver site by accident, they then took on the deals company and obtained a full refund. Well done Resolver, have made a note of web site in case I need them again, once again excellent service and result
Mick H via facebook

This is the second time I've used Resolver. The first was for PPI and I won, the second was against an online deals company after booking a weekend in Amsterdam. The weather turned bad and all flights were cancelled. After a lot of to-ing and fro-ing, we finally got our money back.
Kim W via facebook

Helped me get a refund off a very uncooperative deals company.
Chantal D via facebook

Have used Resolver twice now, one was for an issue with a deals site and one was to do with PPI. Both issues were resolved within days/2 weeks. Thank you Resolver
Liz W M via facebook

Had problems with Groupon trying to force me to jump through so many hoops before I got a credit from them; it was only when Resolver helped that Groupon became reasonable. Great job by Resolver.
Roy L via facebook

Brilliant company. After over 2 weeks of no response from a deals site regarding a refund for non-delivery of item, managed to resolve it within 3 working days through Resolver. Highly recommend.
F Coles via trustpilot

The delivery driver lied about the circumstances of the delivery to me. When I said I could send them photographic proof of the lies they would not listen. Resolver forwarded my proof to the couriers and they accepted responsibility. It's a shame we need services like Resolver but boy do we need them.
Simon P via facebook

I contacted Resolver when a courier company had lost my parcel and failed to compensate me for my loss even when I had taken out their insurance. The issue went on for two months until I contacted Resolver and then within days the company offered me full payment for my lost parcel.
Thomas B via facebook

I had a refund from a delivery company after Resolver got involved ...So i am very happy to recommend them. They are definitely worth a try if you are stuck and getting nowhere with your claim..
Ken S via facebook

Gogroopie provides

Using Resolver, you can submit an issue about 1 service offered by Gogroopie. Your case will be sent to the correct person or team at Gogroopie and escalated at the correct times, to the correct person, if required.

Gogroopie Vouchers

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Gogroopie complaints.

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Helping you with Gogroopie

How do I make a Gogroopie complaint using Resolver?

If you want to make a complaint about Gogroopie using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Gogroopie case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Gogroopie, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Gogroopie, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Gogroopie complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).