If you are having problems with Red Letter Days and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
Get started
Amber

4.5/10

Resolver Score

Our users say this company is OK, but there's room to improve!

Are you a business?

Find out more

What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Red Letter Days.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Red Letter Days provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,461,869 users had to say

I used Resolver when I had poor Red Letter Day experience. I raised the issue on Tuesday evening and the complaint was 'resolved' by Thursday afternoon. Can't fault that service. Thank you very much for not letting the problem drag on.
Jan C via facebook
This is the second time I've used Resolver. The first was for PPI and I won, the second was against an online deals company after booking a weekend in Amsterdam. The weather turned bad and all flights were cancelled. After a lot of to-ing and fro-ing, we finally got our money back.
Kim W via facebook
Excellent service from start to finish they handled my case against a deals company with very prompt service as I had been trying for some time to obtain full refund from them, found resolver site by accident, they then took on the deals company and obtained a full refund. Well done Resolver, have made a note of web site in case I need them again, once again excellent service and result
Mick H via facebook
Helped me get a refund off a very uncooperative deals company.
Chantal D via facebook
Have used Resolver twice now, one was for an issue with a deals site and one was to do with PPI. Both issues were resolved within days/2 weeks. Thank you Resolver
Liz W M via facebook
Had problems with Groupon trying to force me to jump through so many hoops before I got a credit from them; it was only when Resolver helped that Groupon became reasonable. Great job by Resolver.
Roy L via facebook
Brilliant company. After over 2 weeks of no response from a deals site regarding a refund for non-delivery of item, managed to resolve it within 3 working days through Resolver. Highly recommend.
F Coles via trustpilot
The delivery driver lied about the circumstances of the delivery to me. When I said I could send them photographic proof of the lies they would not listen. Resolver forwarded my proof to the couriers and they accepted responsibility. It's a shame we need services like Resolver but boy do we need them.
Simon P via facebook
I contacted Resolver when a courier company had lost my parcel and failed to compensate me for my loss even when I had taken out their insurance. The issue went on for two months until I contacted Resolver and then within days the company offered me full payment for my lost parcel.
Thomas B via facebook

Red Letter Days provides

Using Resolver, you can submit an issue about 1 service offered by Red Letter Days. Your case will be sent to the correct person or team at Red Letter Days and escalated at the correct times, to the correct person, if required.

Red Letter Days Experiences and Discounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Red Letter Days complaints.

Start your complaint

Want to start a complaint about Red Letter Days?

Raise it for free via Resolver

Helping you with Red Letter Days

How do I make a Red Letter Days complaint using Resolver?

If you want to make a complaint about Red Letter Days using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Red Letter Days case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Red Letter Days, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Red Letter Days, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Red Letter Days complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Red Letter Days contact details press the button below

View Red Letter Days complaints contact details

About

To help you get the best response from your Red Letter Days complaint Resolver guides you through every step of the process.

To help you get the best response from your Red Letter Days complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Red Letter Days complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved