Petrol stations - Contaminated Fuel

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

If you think you vehicle has been filled with contaminated fuel then stop driving your vehicle if you can and get it to a garage as quickly as possible.  Contact your insurer to see if this is covered in your insurance.  Normally it is not, and if this is the case you will need to cover the costs of the repair yourself.  If you have to have the repair undertaken ask the garage to diagnose the cause of the issue and ask them to provide a report of the costs you have had to incur.

Once the car is at the garage you will then need to contact the petrol station as quickly as possible to explain the issue and what you would like done to resolve this. They may ask to inspect the car and if so you should allow this.  Remember:

  • To keep their fuel receipts as proof that they have purchased contaminated petrol.
  • If the car starts to run roughly or misfire, drivers should contact their car dealer or manufacturer for advice.
  • If you car has broken down seek the advice of a garage. They may be able to take a sample of the petrol to keep as evidence.
  • You may be advised not to drive the car, if so, do not.

Put wrong fuel in vehicle

There is no legislation that requires petrol pumps to be clearly marked and do it is your responsibility to ensure you place the right fuel into your vehicle.  Because of the larger nozzle it is hard to fill a petrol car with diesel and so it is usually petrol placed into a diesel vehicle.

If this happens to you, you are not alone as it happens to lots of people each year. Inform the cashier and get help to push your vehicle to the edge of the forecourt.  Do not start the engine and instead call a motor organisation such as the AA or RAC to come and attend who can pump out the fuel and prevent damage to your engine. 

You should know
  • Petrol pumps are checked for accuracy when they are installed and serviced
  • Trading Standards will also check the accuracy of pumps. If you experience issues, you should report the issue to your local Trading Standards. You can do this via resolver
  • All pricing should be clearly displayed to you before your purchase 
  • If you experience any problems, raise them while you are still at the petrol station and take down the name of the person that you spoke with. If your problem is not resolved at the station, you can raise a complaint via resolver

We have 5,148 pages of rights advice for you covering 6,933 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver