Postal delivery/counter services/check & send - Post always late
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Royal Mail aims to deliver all mail by 3pm, or 4pm in rural areas. If your mail is delivered later than this, it may be a short-term problem such as staff illness, transport problems or busy periods such as Christmas.
If your mail is consistently delivered later than these times, you should report the issue to Royal Mail customer services via Resolver.
If you need to have your mail delivered exactly when you want it, you have various options. These include buying a timed delivery service or having your mail sent to a PO Box.
We have 5,115 pages of rights advice for you covering 7,027 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.