Postal delivery/counter services/check & send - Post always late
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
Royal Mail aims to deliver all mail by 3pm, or 4pm in rural areas. If your mail is delivered later than this, it may be a short-term problem such as staff illness, transport problems or busy periods such as Christmas.
If your mail is consistently delivered later than these times, you should report the issue to Royal Mail customer services through the resolver iPhone or Android app so that you can record the phone call or submit your issue through resolver electronically.
If you need to have your mail delivered exactly when you want it, you have various options. These include buying a timed delivery service or having your mail sent to a PO Box.
How long to allow
You need to allow at least 3 weeks for your passport to be returned by the Passport Office. At peak times this will be a lot longer and so remember to do as soon as you can. For your first passport you need to allow 6 weeks.
If you need a passport urgently there is a weekly service available from the Passport Office as well as a one day service. If you have submitted your passport to the Passport Office and have not heard back from them then contact the Passport Office using the resolver iPhone or Android App to record your phone call.
Additional application information
If you need additional information you can call the Post Office on 0345 611 2970. Calls to 0345 will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider.
Remember when completing your form
- Always use a black ballpoint pen and capital letters
- Black out mistakes with a pen – don’t cross them out or use correction fluid
- Write within the white boxes and keep all signatures within the border
- Always bring in original documents and not photocopies
- Make sure you have two colour photographs, taken within the last month, and that they meet all the requirements shown in the guide that comes with your application form
Find the best rights for you
We have 3,854 pages of rights advice for you covering 6,324 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.