If you are having problems with Jo Malone and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Jo Malone.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Jo Malone provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,604,540 users had to say

My flight was delayed for over 4 hours. I knew that I can claim for reimbursement from the airline but the airlines really tend to make it as hard as possible on their websites... So did nothing for over 9 months but then I've learnt about Resolver. The site guided me through the claim process. It took me 5 minutes to submit the claim, within 24 hours the airline told me that I will get the reimbursement. In 14 days I got the cheque. When another flight was delayed this year, I used Resolver again, although this time I used their mobile app and it was even faster than before! Thanks a lot guys! You've helped me twice already and everything was done cost-free, unlike the other companies that take up to 30% of your reimbursement... I believe that this type of "pro-Publico Bono" services should be supported by the governments as they serve the citizens to stand for their rights. Well done! Michal
Michal Szalega via facebook
I successfully manage to get my PPI back with Resolver. Saved me £££!. Absolutely recommend it.
Hasan S via facebook
8hr delay on a flight to Stansted from Edinburgh just the other week (1st) with RyanAir, apparently to do with staff shortage then 'equipment issues'. Received a full refund today. Can't fault Resolver at all, extremely helpful throughout the process!
Dave Duncan Jr via facebook

Jo Malone provides

Using Resolver, you can submit an issue about 3 services offered by Jo Malone. Your case will be sent to the correct person or team at Jo Malone and escalated at the correct times, to the correct person, if required.

Jo Malone Online

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Jo Malone complaints.

Start your complaint

Jo Malone Shops

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Jo Malone complaints.

Start your complaint

Jo Malone Loyalty cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Jo Malone complaints.

Start your complaint

Want to start a complaint about Jo Malone?

Raise it for free via Resolver

Frequently asked questions about Jo Malone

How do I make a Jo Malone complaint using Resolver?

If you want to make a complaint about Jo Malone using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Jo Malone case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Jo Malone, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Jo Malone, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Jo Malone complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Jo Malone contact details press the button below

View Jo Malone complaints contact details

About

To help you get the best response from your Jo Malone complaint Resolver guides you through every step of the process.

To help you get the best response from your Jo Malone complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Jo Malone complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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