How do we calculate metrics?
Hoover logo

Hoover

50 %

Resolution rate

Most complained about services

Products Extended Warranties

Most common issues

Product faulty or unsafe Customer service issue Servicing and repairs

Resolver is not affiliated to, linked with or otherwise endorsed by Hoover.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 5,015,537 users had to say

Excellent company, well done! When I then contacted Resolver I soon got a response from Hotpoint and they eventually gave me a full refund. I would recommend Resolver to everyone they get good results in a short time.
Pam M via facebook
Brilliant result thanks to Resolver. After battling with customer services trying to get my under warranty washing machine repaired with no result, Two days after getting Resolver involved the company have contacted me and offered me a brand new washing machine.
Michael B via facebook
Would not have got anywhere with my complaint without this site. Easy to use and gets the big companies listening.
Anna C via facebook
Fantastic service, I had really bad customer service from a manufacturer but this sorted it.
Tony K via facebook
I recently used Resolver to help us with a complaint about a faulty washing machine. They were so helpful regarding our complaint. I had a phone call from the company concerned who apologised for any inconvenience caused and offered compensation. Would definitely recommend Resolver.
Julia H via facebook
I would like to thank Resolver for helping me on two separate occasions. One was against my bank, another was against a manufacturer who didn't want to refund me for one of their tumble dryers – which were known to catch fire. Both the bank and the manufacturer responded to Resolver and I have now closed both cases. Thank you SO much Resolver for your help.
Janet Smyth via facebook
It worked fantastically, I was getting nowhere with the manufacturer. You stepped in and problem RESOLVED! Thanks Resolver, another satisfied customer
Liz G via facebook
The delivery driver lied about the circumstances of the delivery to me. When I said I could send them photographic proof of the lies they would not listen. Resolver forwarded my proof to the couriers and they accepted responsibility. It's a shame we need services like Resolver but boy do we need them.
Simon P via facebook

Helping you with Hoover

How do I make a Hoover complaint using Resolver?

If you want to make a complaint about Hoover using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Hoover case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Hoover, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Hoover, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Hoover complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Hoover contact details press the button below

View Hoover complaints contact details

About

To help you get the best response from your Hoover complaint Resolver guides you through every step of the process.

To help you get the best response from your Hoover complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Hoover complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

The Furniture Ombudsman logo Ombudsman Services logo Financial Ombudsman Service logo CEDR (Centre for Effective Dispute Resolution) logo Gambling Commission logo Consumer Dispute Resolution Ltd logo Transport Focus logo