Wickes complaints
3.9/10
Resolver Score
Our users say this company is OK, but there's room to improve!
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Here's what some of our 3,437,187 users had to say
Wickes provides
Using Resolver, you can submit an issue about 3 services offered by Wickes. Your case will be sent to the correct person or team at Wickes and escalated at the correct times, to the correct person, if required.
Wickes Home Improvement Outlets
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Wickes complaints. If your complaint is not resolved by Wickes, you can then package it up and send it to the The Furniture Ombudsman.
Wickes Online & Mail Order
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Wickes complaints. If your complaint is not resolved by Wickes, you can then package it up and send it to the The Furniture Ombudsman.
Wickes Loyalty cards
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Wickes complaints. If your complaint is not resolved by Wickes, you can then package it up and send it to the The Furniture Ombudsman.
Helping you with Wickes
How do I make a Wickes complaint using Resolver?
If you want to make a complaint about Wickes using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.
How does my Wickes case file work?
Resolver allows you to keep a record of any email correspondence sent between you and Wickes, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Wickes, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.
Is it free to make a Wickes complaint via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
Contact details
To view the Wickes contact details press the button below
View Wickes complaints contact detailsAbout
Wickes originated as a modest lumber business in Michigan, USA back in 1854. Today its UK business includes more than 220 DIY stores selling a range of construction materials and tools, and focusing on own-brand products (although it has recently begun to expand its range of branded products. In 2005, the Wickes brand was sold to building merchant business Travis Perkins. |