Petrol stations - Uneven ground

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All petrol stations should be kept in a reasonable and safe state.

If you find the ground slippery/uneven/icy it is important that you tell a member of station staff to ensure it is resolved. If you fall over because of this situation, you should report the issue to the Petrol Station Manager and take photos of where the event happened if you can. If you are not happy with the response from the Station Manager, you should contact the garage via resolver, particularly where health and safety rules may have been broken or you have been injured or you feel the problem could occur again.

In the event that you are injured and are seeking compensation it is likely you will need to make a claim from the bus company’s insurance. Ultimately you will have to seek legal redress via the courts - this is not a quick or cheap option. If you or your personal possessions have been damaged during the incident, then raise this with the bus company’s insurers, but you may also want to see if it is covered on your home insurance policy.

You should know
  • Petrol pumps are checked for accuracy when they are installed and serviced
  • Trading Standards will also check the accuracy of pumps. If you experience issues, you should report the issue to your local Trading Standards. You can do this via resolver
  • All pricing should be clearly displayed to you before your purchase 
  • If you experience any problems, raise them while you are still at the petrol station and take down the name of the person that you spoke with. If your problem is not resolved at the station, you can raise a complaint via resolver

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