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Currys PC World
Currys PC World provides: High Street Loyalty cards Online & Mail Order
Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by Currys PC World or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Currys PC World complaints

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If you are having problems with Currys PC World and would like to either find out your rights, who to contact or make a complaint then use resolver to make the process simpler. Click 'Get Started' on the right hand side of this page to make a complaint.

resolver is the smart way for you to complain

resolver is a totally free tool that connects British consumers directly to the people that can resolve their complaint. Phone using our iPhone or Android apps and you can even record what they say to you.

Using resolver, you can submit an issue about 3 services offered by Currys PC World. Your case will be sent to the correct person or team at Currys PC World and escalated at the correct times, to the correct person, if required.

Currys PC World provides: High Street Loyalty cards Online & Mail Order
Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by Currys PC World or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Currys PC World High Street

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Currys PC World complaints.

Start your complaint

Currys PC World Loyalty cards

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Currys PC World complaints.

Start your complaint

Currys PC World Online & Mail Order

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Currys PC World complaints.

Start your complaint

Helping you with Currys PC World

About

Both Currys and PC World are part of the Dixons Retail Group and sell electrical goods and computers. The Dixons name no longer exists as a high-street electrical goods retailer (its stores have been rebranded as Currys branches since 2006), but the group has owned Currys since 1984, and PC World since 1993. Many Currys and PC World stores are now dual-branded as Currys PC World, a process that began in 2009.

Frequently Asked Questions about Currys PC World

How can I get in touch with Currys PC world customer services? 

For general enquiries, you can call 8am to 8pm weekdays, 8am to 8pm on Saturdays and 9am to 6pm on Sundays. You can also e-mail Currys customer services direct. Currys PC World also offers a tracking service, and technical support via its ‘knowhow’ service. Contact information for all these services is available via the Currys website.

Does the Currys PC World ‘Whatever Happens’ care plan really cover every eventuality?

No. Unfortunately, as with most warranties, there are certain exclusions. In this case, there are clauses in the paperwork that exclude cover for neglect, misuse and abuse, fire, acts of God and cosmetic damage.

This ought to be explained to you when you take out the warranty, but if you feel it hasn’t been, then resolver can help you raise a complaint simply, quickly and effectively.

 

Testimonials

Our flight was cancelled when we arrived home we found Resolver via the Martin Lewis website, we used their template which was easy to use as it only needed the minimum of information.Our case was settled within 4 weeks and received full compensation. Would recommend Resolver
Charles Dugan via facebook

Thanking very much for helping us winning this case after a year
monique lanson via email

"Sports Direct emailed me directly to tell me I could take the item to the local store to exchange, which I have now done. Thank you for all your help, they only responded it seems, when resolver got involved."
June via email

Contact Details

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View Currys PC World complaints Contact Details

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Bespoke consumer guides

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

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Simple, flexible templates

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

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All complaint correspondence recorded

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

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What’s a case file?

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

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What are your next steps?

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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