If you are having problems with Currys PC World and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Currys PC World.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Currys PC World provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,206,791 users had to say

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Helen Lindsay via email
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I had been in dispute with a retailer for 5 months following the totally incompetent installation of a dishwasher. I had been told lies, waited in for engineers who did not come and had suffered damage to my property. Eventually I employed my own plumber and sent his invoice to the retailer. Their first offer was an insult, the amount was doubled when I contacted their CEO but it was only the amount I had paid out. I contacted the retail Ombudsman - and found that the retailer do not participate in the scheme!! I discovered Resolver and hours after they had escalated my claim, the retailer phoned to offer an acceptable amount. It is a wonderful facility and I am so grateful to them - I could not have succeeded without their help. Thank you Resolver.
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Julie M via facebook
I used resolver regarding a product I had purchased from a well respected supermarket. Resolver took on my case and sorted it out in no time at all. I would recommend Resolver to anyone - it’s free and gives an excellent quick service
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I was advised to use Resolver to help us with a complaint about faulty flooring. We weren't getting anywhere until Resolver took over, they escalated our complaint and eventually we were put in contact with a manager from the store where we bought the flooring, who was only too happy to help us. We received our money back plus costs. Thank you Resolver, I will recommend you to all my family and friends x
Denise H via facebook

Currys PC World provides

Using Resolver, you can submit an issue about 3 services offered by Currys PC World. Your case will be sent to the correct person or team at Currys PC World and escalated at the correct times, to the correct person, if required.

Currys PC World High Street

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Currys PC World complaints.

Start your complaint

Currys PC World Online & Mail Order

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Currys PC World complaints.

Start your complaint

Currys PC World Loyalty cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Currys PC World complaints.

Start your complaint

Want to start a complaint about Currys PC World?

Raise it for free via Resolver

Frequently asked questions about Currys PC World

How can I get in touch with Currys PC world customer services? 

For general enquiries, you can call 8am to 8pm weekdays, 8am to 8pm on Saturdays and 9am to 6pm on Sundays. You can also e-mail Currys customer services direct. Currys PC World also offers a tracking service, and technical support via its ‘knowhow’ service. Contact information for all these services is available via the Currys website.

Does the Currys PC World ‘Whatever Happens’ care plan really cover every eventuality?

No. Unfortunately, as with most warranties, there are certain exclusions. In this case, there are clauses in the paperwork that exclude cover for neglect, misuse and abuse, fire, acts of God and cosmetic damage.

This ought to be explained to you when you take out the warranty, but if you feel it hasn’t been, then resolver can help you raise a complaint simply, quickly and effectively.

 

Contact details

To view the Currys PC World contact details press the button below

View Currys PC World complaints contact details

About

Both Currys and PC World are part of the Dixons Retail Group and sell electrical goods and computers. The Dixons name no longer exists as a high-street electrical goods retailer (its stores have been rebranded as Currys branches since 2006), but the group has owned Currys since 1984, and PC World since 1993. Many Currys and PC World stores are now dual-branded as Currys PC World, a process that began in 2009.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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