If you are looking to claim from Currys for missold PPI or Plevin, you will need to raise your case with Santander as they are now legally responsible for the account.

Amber

3.1/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Currys PC World.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 2,851,390 users had to say

I happened across your service by accident on the internet but will honestly sing your praises at any given opportunity. How you managed to actually kick them into giving me some kind of service I don't know but again I thank you for your efforts.
Helen Lindsay via email
It was the best tool that I have ever found to help me deal with my problem. Got solved very quickly with Resolver, it may of been longer if I didn't have their help. Thank you Resolver!
Suzanne L via facebook
I had been in dispute with a retailer for 5 months following the totally incompetent installation of a dishwasher. I had been told lies, waited in for engineers who did not come and had suffered damage to my property. Eventually I employed my own plumber and sent his invoice to the retailer. Their first offer was an insult, the amount was doubled when I contacted their CEO but it was only the amount I had paid out. I contacted the retail Ombudsman - and found that the retailer do not participate in the scheme!! I discovered Resolver and hours after they had escalated my claim, the retailer phoned to offer an acceptable amount. It is a wonderful facility and I am so grateful to them - I could not have succeeded without their help. Thank you Resolver.
Beryl F via facebook
I had a complaint going nowhere direct with the retailer. Found Resolver and within days had my issue fixed and compensation given for inconvenience caused. Fantastic tool, absolutely no hassle to use.
Alanna J via facebook
Had an issue regarding a product delayed by the retailer for almost 6 months, but got resolved thanks to Resolver. It’s a quick and more efficient way, if your voice is not heard, try Resolver !!!
Max Z via trustpilot
Great, solved the case with Currys quickly within a week, after trying to solve it by ourselves for over a month! Highly recommend.
John H via trustpilot
Great, solved the case with Currys quickly within a week, after trying to solve it by ourselves for over a month! Highly recommend.
John H via trustpilot
Resolver got cracking on my case really quickly. The following day the retailer I had an issue with was in touch and just a few days later I received a full refund. It was much easier than I expected to set up a case with Resolver and you can add to it later. Highly recommend Resolver, brilliant company to have on your side
Mel F via facebook
Absolutely brilliant! Got a replacement and refund for a microwave fox from a store, without a receipt or proof of purchase!! Very impressed with both companies
Nikki H via facebook

Currys PC World provides

Using Resolver, you can submit an issue about 4 services offered by Currys PC World. Your case will be sent to the correct person or team at Currys PC World and escalated at the correct times, to the correct person, if required.

Currys PC World In-store shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Currys PC World complaints.

Start your complaint

Currys PC World Online shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Currys PC World complaints.

Start your complaint

Currys PC World Your Plan account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Currys PC World complaints. If your complaint is not resolved by Currys PC World, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Currys PC World Store cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Currys PC World complaints. If your complaint is not resolved by Currys PC World, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about Currys PC World?

Raise it for free via Resolver

Helping you with Currys PC World

How can I get in touch with Currys PC world customer services? 

For general enquiries, you can call 8am to 8pm weekdays, 8am to 8pm on Saturdays and 9am to 6pm on Sundays. You can also e-mail Currys customer services direct. Currys PC World also offers a tracking service, and technical support via its ‘knowhow’ service. Contact information for all these services is available via the Currys website.

Does the Currys PC World ‘Whatever Happens’ care plan really cover every eventuality?

No. Unfortunately, as with most warranties, there are certain exclusions. In this case, there are clauses in the paperwork that exclude cover for neglect, misuse and abuse, fire, acts of God and cosmetic damage.

This ought to be explained to you when you take out the warranty, but if you feel it hasn’t been, then resolver can help you raise a complaint simply, quickly and effectively.

 

Contact details

To view the Currys PC World contact details press the button below

View Currys PC World complaints contact details

About

Both Currys and PC World are part of the Dixons Retail Group and sell electrical goods and computers. The Dixons name no longer exists as a high-street electrical goods retailer (its stores have been rebranded as Currys branches since 2006), but the group has owned Currys since 1984, and PC World since 1993. Many Currys and PC World stores are now dual-branded as Currys PC World, a process that began in 2009.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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