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Currys PC World
Currys PC World provides: High Street Loyalty cards Online & Mail Order
Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by Currys PC World or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Currys PC World complaints

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If you are having problems with Currys PC World and would like to either find out your rights, who to contact or make a complaint then use resolver to make the process simpler. Click 'Get Started' on the right hand side of this page to make a complaint.

resolver is the smart way for you to complain

resolver is a totally free tool that connects British consumers directly to the people that can resolve their complaint. Phone using our iPhone or Android apps and you can even record what they say to you.

Using resolver, you can submit an issue about 3 services offered by Currys PC World. Your case will be sent to the correct person or team at Currys PC World and escalated at the correct times, to the correct person, if required.

Currys PC World provides: High Street Loyalty cards Online & Mail Order
Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by Currys PC World or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Currys PC World High Street

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Currys PC World complaints.

Start your complaint

Currys PC World Loyalty cards

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Currys PC World complaints.

Start your complaint

Currys PC World Online & Mail Order

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Currys PC World complaints.

Start your complaint

Helping you with Currys PC World

About

Both Currys and PC World are part of the Dixons Retail Group and sell electrical goods and computers. The Dixons name no longer exists as a high-street electrical goods retailer (its stores have been rebranded as Currys branches since 2006), but the group has owned Currys since 1984, and PC World since 1993. Many Currys and PC World stores are now dual-branded as Currys PC World, a process that began in 2009.

Frequently Asked Questions about Currys PC World

How can I get in touch with Currys PC world customer services? 

For general enquiries, you can call 8am to 8pm weekdays, 8am to 8pm on Saturdays and 9am to 6pm on Sundays. You can also e-mail Currys customer services direct. Currys PC World also offers a tracking service, and technical support via its ‘knowhow’ service. Contact information for all these services is available via the Currys website.

Does the Currys PC World ‘Whatever Happens’ care plan really cover every eventuality?

No. Unfortunately, as with most warranties, there are certain exclusions. In this case, there are clauses in the paperwork that exclude cover for neglect, misuse and abuse, fire, acts of God and cosmetic damage.

This ought to be explained to you when you take out the warranty, but if you feel it hasn’t been, then resolver can help you raise a complaint simply, quickly and effectively.

 

Testimonials

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I recently experienced the joy of a 6.5hour delay when trying to return from Malaga to East Midlands Airport with Ryanair. Initially, I tried lodging a compensation claim via Ryanair's own website - even messaging the Customer Care team to be pointed in the right direction. The website proved to be no help at all and I ended up in a loop where the only option available was "delayed and did not travel" which was inappropriate. Very frustrating when I knew I was legally eligible for compensation. Eventually, I turned to the web for help and landed on the Money Saving Expert website. There I found a recommendation for Resolver so I decided to give them a try. From that moment everything got a lot easier. The process and the app are fab. I sent a pre-written email, only needing to fill in a few details. The app tracked my case and alerted me when a reply had arrived and a couple of weeks later I've heard from Ryanair that the compensation will arrive in my account over the next 10 days. Without Resolver I've no idea how I'd have made any progress, let alone got a result like this! Fantastic service ******
Rosa DeBalsi via facebook

Contact Details

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How does resolver work?

Bespoke consumer guides

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

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Simple, flexible templates

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

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All complaint correspondence recorded

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

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What’s a case file?

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

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What are your next steps?

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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