If you are having problems with Loaf and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Loaf.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,435,717 users had to say

A good service, got me monies back that I had struggled to get on my own. Would I recommend them? You bet I would!
David W via facebook
The resolver App and Webpage has enabled me to keep a record of emails and responses in one location. Yes, I could have opened a folder in my inbox, but when I escalated the problem through Resolver my email went to the Customer Services Manager instead of just a representative. This provided a single point of contact rather than the 7 reps who had up to that point dealt with the enquiry. If it had needed to go higher Resolver would have sent me a email reminder and also emailed it to the higher level. I was originally offered a gift voucher, approx 20% of the order value, due to the problems that had occurred, which was not accepted and the final result was a refund of over 75% of the original purchase price as they continued to make errors with the order. Thanks MSE and Resolver, a very useful tool and one that I hopefully won't need again……..
Silamen via email
I was delayed for over three hours by Norwegian airlines on the 28th Dec 2016. Spurred on by Martin Lewis, I thought I'd give Resolver ago, and quite frankly I wasn't expecting a positive result. The website is extremely clear and user-friendly, and it was very simple to lodge a complaint. Surprisingly Norwegian were really responsive to my email, I imagine using the resolver template massively helped. Imagine my surprise when within two weeks I got a positive response and offer to compensate me & my family (2 adults, 3 young kids) a sum of 2000 euros. Kudos to Norwegian airlines for a speedy & efficient compensation. This weekend my boiler went and I need a new system - no hot water or heat all weekend. This morning I received the money in my bank (a month since I travelled) - very timely as I can now pay for a new boiler. Thanks to Resolver for getting me 2000 euros in a very efficient and simple way. Would highly recommend this service and even though I'd rather not use their service again, I know who to turn to if I do!
Debbie E Young via facebook

Loaf provides

Using Resolver, you can submit an issue about 3 services offered by Loaf. Your case will be sent to the correct person or team at Loaf and escalated at the correct times, to the correct person, if required.

Loaf Furniture store

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Loaf complaints. If your complaint is not resolved by Loaf, you can then package it up and send it to the The Furniture Ombudsman.

Start your complaint

Loaf Online furniture store

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Loaf complaints. If your complaint is not resolved by Loaf, you can then package it up and send it to the The Furniture Ombudsman.

Start your complaint

Loaf Loyalty cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Loaf complaints. If your complaint is not resolved by Loaf, you can then package it up and send it to the The Furniture Ombudsman.

Start your complaint

Want to start a complaint about Loaf?

Raise it for free via Resolver

Helping you with Loaf

Frequently asked questions about Loaf

How do I make a Loaf complaint using Resolver?

If you want to make a complaint about Loaf using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Loaf case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Loaf, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Loaf, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Loaf complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Loaf contact details press the button below

View Loaf complaints contact details

About

To help you get the best response from your Loaf complaint Resolver guides you through every step of the process.

To help you get the best response from your Loaf complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Loaf complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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