Rental - Not as described
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
If you rent goods which are not as described, you have the right to compensation. You are entitled to expect that any advertising or labelling or any verbal description made about the specific characteristics of the rental goods are not misleading. If you rent a 20m x 10m marquee and you are given a 10m x 5m marquee, the product is has been misdescribed to you. The trader may also have broken the law under the Consumer Protection Regulations.
The type of goods rented the nature of the issue and the length of the rental contract will determine what you are entitled to claim. You may be entitled to a full or partial refund if the rental is cancelled or altered.
If you suffer a financial loss because of the trader's misleading action you are entitled to claim this from the trader as 'damages'. You are also entitled to claim damages for alarm, distress or physical inconvenience or discomfort that was caused to you. You may also be entitled to claim consequential damages (losses you incur as a direct result of the trader renting you misdescribed goods out to you).You should know
- You can expect rented goods to be as described, of satisfactory quality and fit for purpose.
- Safety legislation entitles you to expect that rented goods are safe.
- The terms of the contract to be fair, clear and not restrict a consumer's rights.
- When you rent goods you have a duty to take reasonable care of them.
- The advice in this section does not cover Hire Purchase - where you have the option to purchase the goods at the end of the hire term.
The Supply of Goods and Services Act 1982 sets out your rights when renting goods, which are that the goods supplied for rent must be
- of satisfactory quality
- fit for their intended purpose
- as described
If the rental of goods breach your rights then you are entitled to redress which can be repair or replacement of the goods or even full or partial refund if the rental is cancelled or altered.
You may also be entitled to claim consequential damages (losses you incur as a direct result of the trader hiring faulty goods out to you). You are also entitled to expect that any advertising and labelling, about the specific characteristics of the hired goods are not misleading.
The Unfair Terms in Consumer Contracts Regulations 1999 require state that terms in your agreement are fair and clear.
CONSUMER PROTECTION ACT 1987 AND GENERAL PRODUCT SAFETY REGULATIONS 2005
place duties on traders to supply goods which are safe. If a product has a defect, which causes death, personal injury or damage to property (over £275) then the trader is liable.
If you believe that goods you have bought or used are unsafe, report it to the Citizens Advice consumer service, for referral to trading standards. Trading standards enforces the laws which prevent the supply of unsafe goods.
Find the best rights for you
We have 5,171 pages of rights advice for you covering 7,096 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.