Trains London - Reserved seat
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
If you board a train and find your seat is not reserved and you have requested a seat, you should immediately speak to the guard, who should try their best to seat you elsewhere.
If you end up having to stand for all or part of the journey, you may be entitled to a full refund for the single fare or 50% of the return ticket (under the Seat Guarentee Scheme) and any booking fee that was charged from the train company. You can claim this by writing to the train operator within 28 days and a complaint about what has occurred.
We have 5,216 pages of rights advice for you covering 7,115 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.