Eurostar - Advance ticket - not allowed on train

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Based on resolver’s experience to date, if you buy your ticket in advance, you should be guaranteed a place on the date and train journey stated on the ticket. Very often, an advance ticket comes with a seat reservation, but on busier routes this is not always the case. You should speak to the ticket office as soon as possible who should offer you a solution. If they don’t offer you assistance and you are forced to buy a new ticket for an alternative journey, you should keep your original ticket and contact the train company, explaining the situation and demanding a refund. It may be helpful to ask the ticket office to note down and sign what has occurred.

If you are not happy with the train company’s response, your next port of call is either London Travelwatch at enquiries@londontravelwatch.org.uk (for the London area) or Passenger Focus at advice@passengerfocus.org.uk (for outside London). resolver can assist you in submitting, recording and reminding you when and who to escalate to.

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