Having problems with Booking.com? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.
Get started

Resolver is not affiliated to, linked with or otherwise endorsed by Booking.com.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 4,404,004 users had to say

I usually am very sceptical about companies claiming to help but sheer desperation to get my money back after being scammed by a holiday accomodation I resorted to using Resolver. Within a month after investigating and providing proof I received a full refund! Thumbs up Resolver!
Carmen B via facebook
I think that some big companies think that they can ignore their customers when they have a problem. It's good to know that now us 'little people' have someone who can fight the cause for us. Awesome service which I have already recommended to my friends - thanks again Resolver.
Ian L E via facebook
Resolver was really helpful when I was having cancellation issues with a holiday booking site. I didn’t know of Resolver until I searched for help. Their online ‘tool’ to log your case details was easy to use and they inform you of dates to expect to hear from them or they escalate your case. Brilliant and Helpful unlike the booking site who are absolutely terrible to deal with when something goes wrong.
Sue B via trustpilot
Had an issue with a travel company and Resolver really helped and everything got sorted, The process was painless and easy we can't thank Resolver enough.
David G via facebook
Excellent resource for any disputes you have with suppliers. After the holiday company dismissed my email complaint I said I was going to issue it formally through the Resolver process and they offered me compensation without me having to do anything else! The power of the Resolver name/process - thanks Resolver
Dee S via facebook
I had a great result using Resolver. The travel agent I was complaining to was not taking my issue seriously until I involved Resolver. I soon received a refund
Chris G via facebook
Brilliant service, lovely surprise in yesterday's post: another successful result with a big name travel company. Thank you Resolver
Phil B via facebook
Got my claim settled with the help of Resolver
Anshu K via facebook
I had an ongoing dispute with a holiday company. Although I eventually had to give up, Resolver did get me to a Senior Manager, which was more than I could do. If I need to I will definitely use Resolver again.
Daphne V via facebook

Helping you with Booking.com

Booking.com is an Online Travel Agent

How do I make a Booking.com complaint using Resolver?

If you want to make a complaint about Booking.com using Resolver, then the process could not be simpler. All you do answer a few simple questions as Resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the Booking.com complaint. If you wish to continue with your complaint, we will help you create an email to send to Booking.com. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does Resolver keep records of my Booking.com complaint?

Resolver records all your details about your Booking.com complaint in a detailed case file. we also keep a record of any correspondence you send via Resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond Booking.com

Is it free to make a Booking.com complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Complaints about Booking.com Rates

Booking.com guarantees to offer best rates available. If you found a better rate available elsewhere, you can submit your complaint via Resolver

Complaints about Booking.com Reservations

Booking.com has no fees for reservations. There is also no admin fee and rooms can also be cancelled free of charge. If you had any issues with your reservations and want to complain, you can do that via Resolver.

Complaints about Check-in Issues

Did you have problems with checking in? Flight cancelled or missed your flight while being delayed in queue? Our complaints tool will help you prepare your complaint with ease.

Contact details

To view the Booking.com contact details press the button below

View Booking.com complaints contact details


To help you get the best response from your Booking.com complaint Resolver guides you through every step of the process.

To help you get the best response from your Booking.com complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Booking.com complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including: