Airports - Lost property
Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
It can be difficult to tell whether you should complain to the airport or the airline about lost property, but there’s a simple way to tell.
If your luggage is lost after you’ve checked it in and before you’ve collected it upon arrival, the airline is responsible. Please navigate to the relevant airline via Resolver’s homepage.
If you’ve lost your property at any other time, you should check with the airport’s lost property department. They should try and find a way to resolve the matter.You should know
Should you complain to the airport or the airline? Things can get pretty confusing, since there are certain things an airport can’t deal with.
Airports can deal with complaints about:
- Airport shuttle services
- Lost property (for property that you haven't checked in)
- Noise and environmental issues
- Accessibility issues
- Security and searches
Airports can't deal with complaints about:
Long queues at check-in
If long queues at check-in have negatively impacted your journey, you should contact the airline you flew with to raise your issue via the Resolver homepage. Their staff are responsible for making sure check-in queues move at a reasonable speed, allowing customers to check in on time.
Many airport parking areas are managed by private parking companies. If you’ve had an issue with a private parking firm that isn't owned and operated by an airport, you should raise it directly with them via the Resolver homepage.
If you’ve had a problem with a retailer within an airport, you should complain directly to the retailer in question via Resolver’s homepage.
We have 5,219 pages of rights advice for you covering 7,304 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.