Tubes - Advance ticket - wrong train
Who is your issue with?
Know your rights
Get your voice heard
If you feel that the station was inadequately clear about the service you were boarding, by displays and announcements, it is worth contacting the train company with your concerns. If you are not happy with the train company’s response, your next port of call is either London Travelwatch at firstname.lastname@example.org (for the London area) or Passenger Focus at email@example.com (for outside London). resolver can assist you in submitting, recording and reminding you when and who to escalate to.
resolver can help you to resolve this issue for free, quickly and without hassle. As a first step we can assist you in writing your complaint. You can click on the link below to create your email.
No additional information.
Find the best rights for you
We have 5,214 pages of rights advice for you covering 7,120 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.