Eurostar - Over charged

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Based on resolver’s experience to date, if you are overcharged for a parking ticket in the station car park, you should go straight to the ticket office and explain the situation. They should be willing to refund you the excess cost which you paid for the parking ticket.

If you are not satisfied with their response, resolver recommends that you address your concerns to the train company’s Customer Services department (you can find details of this on their website). You should write a formal letter setting out your complaint and asking that the train company that manages that station grant you a refund of the excess which you paid. resolver will be able to assist you in submitting, recording and reminding you when to escalate your complaint.

As a last resort resolver recommends that you contact either London Travelwatch at enquiries@londontravelwatch.org.uk (for the London area) or Passenger Focus at advice@passengerfocus.org.uk (for outside London) who may be able to assist you with your complaint.

resolver can help you to resolve this issue for free, quickly and without hassle. As a first step we can assist you in writing your complaint. You can click on the link below to create your email.
No additional information.

Find the best rights for you

We have 3,688 pages of rights advice for you covering 28,463 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Over charged

Resolver covers the issue Over Charged for 1 companies and organisations:

a   b   c   d   e  f   g   h   i   j   k   l   m   n   o   p   q   r   s   t   u   v   w   x   y   z