Tubes - Routing issue - went wrong route
Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
If you feel that the information was not made clear to you when you purchased the ticket and were therefore unaware of the restrictions, resolver recommends that you submit a complaint and request for refund in writing to the train company concerned. If you are not happy with the response you receive, your next port of call is either London Travelwatch at firstname.lastname@example.org (for the London area) or Passenger Focus at email@example.com (for outside London). resolver can assist you in submitting, recording and reminding you when and who to escalate to.
resolver can help you to resolve this issue for free, quickly and without hassle. As a first step we can assist you in writing your complaint. You can click on the link below to create your email.
No additional information.
Find the best rights for you
We have 5,115 pages of rights advice for you covering 10,873 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.