Tubes - Routing issue - went wrong route

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Based on resolver’s experience to date, it can be pretty confusing trying to work out which routes are permitted for you to travel on, especially if your journey is more complicated than just taking one direct train. You can travel between stations shown on your ticket on a direct train where you don’t need to change or on trains that take the shortest route available. Some tickets may be subject to restricted routes, for example avoiding certain locations. The most important thing to remember is that, if you ask them, the ticket seller should advise you whether your intended route is valid with your ticket. If you do take the wrong route, you will be liable to pay the difference between the price you paid and the price that you should have paid.

If you feel that the information was not made clear to you when you purchased the ticket and were therefore unaware of the restrictions, resolver recommends that you submit a complaint and request for refund in writing to the train company concerned. If you are not happy with the response you receive, your next port of call is either London Travelwatch at enquiries@londontravelwatch.org.uk (for the London area) or Passenger Focus at advice@passengerfocus.org.uk (for outside London). resolver can assist you in submitting, recording and reminding you when and who to escalate to.

resolver can help you to resolve this issue for free, quickly and without hassle. As a first step we can assist you in writing your complaint. You can click on the link below to create your email.
No additional information.

Find the best rights for you

We have 3,690 pages of rights advice for you covering 28,464 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Routing issue - went wrong route

Resolver covers the issue Routing Issue Went Wrong Route for 2 companies and organisations:

a   b   c   d   e   f   g   h   i   j   k   l  m   n   o   p   q   r   s   t  u   v   w   x   y   z