Eurostar - Train late
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
resolver can help you submit, and support you for free!
If your train is delayed
If your Eurostar train is delayed, your rights are similar to an international flight delay. If the train is delayed by more than 60 minutes, you are entitled to food and drink but this will be dependent upon the length of the delay.
If you experience a 60 to 119 minutes delay, you can claim back 25% of the ticket price in compensation. Over 120 minutes, the compensation rises to 50% of the ticket price. The calculation is based on the cost of the journey leg and not the cost of the return ticket.
The refund must be greater than 4 Euros before a pay out will be agreed.
If the train breaks down on the track, Eurostar must also provide alternate transport to your end destination.
If your train is cancelled
When trains are cancelled if the reason for the cancellation is within Eurostar's control the same rules applies as a delayed train. If your train is cancelled and as a result there will be a delay in arrival at your destination station of more than 60 minutes, you will be entitled to either a full refund of your ticket or you may wish to postpone your journey to a later date. If your train is delayed or cancelled, meaning you cannot reasonably arrive at your end destination then compensation should cover any reasonable costs for overnight accommodation.
We recommend to ensure the best outcome for the case is to follow resolvers top complaint tips:
Keep a record: if something does go wrong make sure you keep your ticket, length of the delay, flight number etc., to enable you to make an effective complaint;
Take photos: as the majority of us have smart phones be sure to take photos of the incident if possible as these can provide good supporting evidence;
Who & what: take note of the person’s name whom you spoke with along with what was said and promised;
Subit as quickly as possible: submit your case as quickly as possible, consider using the resolver App
Submit your issue now with resolver for free
No additional information.
Find the best rights for you
We have 4,693 pages of rights advice for you covering 7,287 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.