We’re working together to resolve your issue

Which LNER service do you have an issue with?


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We are partnering with LNER as a best in class trains operator to provide customers with an alternative and independent channel to raise issues.

James Walker
CEO and Founder - Resolver

Next steps

It’s quick and easy to get your case started. We’re on hand to help, every step of the way.

Select issue

What can we help with? Let us know by choosing the issue you’d like LNER to take a look at.

Submit issue

Once you’ve chosen an issue, you can add photos, videos or other information to help your case. When you’re done, we’ll send it all off to LNER.

Track progress

We’ll keep everything in your personal case file, so you can always check where you’re at and see what to do next.

LNER works with Resolver to give you the best possible outcome for your complaint.

Resolver is a free, independent tool that helps consumers raise and resolve issues.

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Get started in just a few clicks.

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It’s totally free! We’ll never charge you for our services.

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We’ll never sell your data and we won’t show you adverts.

Which LNER service do you have an issue with?