We’re working together to resolve your issue

Which LNER service do you have an issue with?

Journey disruption

Choose

Delay Repay

Choose

Refund conditions

Choose

Train facilities

Choose

Fares and tickets

Choose

Other

Choose
Dsc 7802 original

We are partnering with LNER as a best in class trains operator to provide customers with an alternative and independent channel to raise issues.

James Walker
CEO and Founder - Resolver

Next steps

It’s quick and easy to get your case started. We’re on hand to help, every step of the way.

1
Select issue

What can we help with? Let us know by choosing the issue you’d like LNER to take a look at.

2
Submit issue

Once you’ve chosen an issue, you can add photos, videos or other information to help your case. When you’re done, we’ll send it all off to LNER.

3
Track progress

We’ll keep everything in your personal case file, so you can always check where you’re at and see what to do next.

LNER works with Resolver to give you the best possible outcome for your complaint.

Resolver is a free, independent tool that helps consumers raise and resolve issues.

icon mouse

Get started in just a few clicks.

icon note

It’s totally free! We’ll never charge you for our services.

icon moneybag

We’ll never sell your data and we won’t show you adverts.

Which LNER service do you have an issue with?

Journey disruption

Choose

Delay Repay

Choose

Refund conditions

Choose

Train facilities

Choose

Fares and tickets

Choose

Complaints handling

Choose

Penalty fare or unpaid fare notice

Choose

Previous and ongoing compensation claims

Choose

Ticket validity

Choose

Website issue

Choose

Accessibility issues

Choose

Lost property

Choose

Station facilities

Choose

Timetabling and connections

Choose