TUI Airways complaints
Thomson Airways has re-branded to 'TUI Airways'
- Flights - departure Great Britain
- Flights - departure Austria
- Flights - departure Belgium
- Flights - departure Bulgaria
- Flights - departure Croatia
- Flights - departure Cyprus
- Flights - departure Czech Republic
- Flights - departure Denmark
- Flights - departure Estonia
- Flights - departure Finland
- Flights - departure France
- Flights - departure Germany
- Flights - departure Greece
- Flights - departure Hungary
- Flights - departure Iceland
- Flights - departure Ireland
- Flights - departure Italy
- Flights - departure Latvia
- Flights - departure Lithuania
- Flights - departure Luxembourg
- Flights - departure Malta
- Flights - departure Norway
- Flights - departure Poland
- Flights - departure Portugal
- Flights - departure Romania
- Flights - departure Slovakia
- Flights - departure Slovenia
- Flights - departure Spain
- Flights - departure Sweden
- Flights - departure Switzerland
- Flights - departure The Netherlands
- Flights - departure non-EU
- Flights - departure/arrival Northern Ireland
How does Resolver work?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
Here's what some of our 2,422,840 users had to say
TUI Airways provides
Using Resolver, you can submit an issue about 33 services offered by TUI Airways. Your case will be sent to the correct person or team at TUI Airways and escalated at the correct times, to the correct person, if required.
TUI Airways Flights - departure Great Britain
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Austria
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Belgium
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Bulgaria
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Croatia
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Cyprus
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Czech Republic
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Denmark
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Estonia
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Finland
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure France
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Germany
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Greece
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Hungary
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Iceland
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Ireland
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Italy
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Latvia
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Lithuania
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Luxembourg
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Malta
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Norway
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Poland
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Portugal
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Romania
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Slovakia
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Slovenia
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Spain
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Sweden
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure Switzerland
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure The Netherlands
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure non-EU
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the CEDR.
TUI Airways Flights - departure/arrival Northern Ireland
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of TUI Airways complaints. If your complaint is not resolved by TUI Airways, you can then package it up and send it to the The Consumer Council for Northern Ireland.
Helping you with TUI Airways
Who can I complain to if TUI can't resolve my complaint?
You can send your case to the relevant aviation authority. This will sometimes depend on the departure country you experienced the issue in. The UK aviation authority for Thomson is the CEDR.
When can I escalate to the aviation authority?
You will need to raise your complaint with the airline first, and then after 8 weeks if you haven't been able to reach a resolution you can escalate via your case file to the relevant authority. Our process works this out for you depending on which departure country you select.
It’s been a long time since I raised my case with TUI and I’ve heard nothing, should I be worried?
Due to high volumes of complaints, airlines can take some time to process contact. TUI ask for 56 working day to process your contact, this feels like a long time but they will get round to your complaint.
If you would like an update on the status of your claim you can call them on: 02034512699.
CEDR have said I have to submit information to them outside of my case file, is this right?
This is absolutely fine. CEDR are an independent organisation and have their own submission process. You can upload your Resolver case file at the end of their application process.
How much does it cost to complain?
Nothing via Resolver. You will be asked to provide authorisation for a payment of £25 at time of application but if your claim is successful the adjudication is free and you will receive 100% of the compensation directed by the adjudicator. The only other cost to you is in preparing and submitting your application, for example, photocopying and postage.
All claims with an element that relates to disability rights will be exempt from the £25 charge if the claim is not successful.
Contact details
To view the TUI Airways contact details press the button below
View TUI Airways complaints contact detailsAbout
TUI is an airline that offers scheduled charter flights for package holidays. It has existed since 2008, when TUI and First Choice Holidays merged, as did their respective airlines, Thomsonfly and First Choice Airways. In 2012, TUI carried 10.7 million passengers, making it the third-largest British airline by passenger numbers, after Easyjet and British Airways.
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