How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,447,481 users had to say

Used resolver from the start of my flight delay claim with BA, all resolved within 16 days. Very good website.
Chris Thomas via facebook
The process was straightforward, easy and very quick. Within a week of sending the email I received a reply that the compensation due would be in my bank within 4 working days and sure enough it was. Highly recommend the steps Resolver advise taking.
Meryl K via facebook
Resolver helped us claim back almost £1200 from British Airways for a delayed flight. It was very easy to use Resolver and I would recomend them to anyone requiring any help getting compensation.
Val D via facebook

British Airways provides

Using Resolver, you can submit an issue about 32 services offered by British Airways. Your case will be sent to the correct person or team at British Airways and escalated at the correct times, to the correct person, if required.

British Airways Flights - departure UK

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the CEDR.

Start your complaint

British Airways Flights - departure Austria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Bundesministerium für Verkehr, Innovation und Technologie.

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British Airways Flights - departure Belgium

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Denied Boarding Authority .

Start your complaint

British Airways Flights - departure Bulgaria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Civil Aviation Administration, Bulgaria.

Start your complaint

British Airways Flights - departure Croatia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Croatian Civil Aviation Agency .

Start your complaint

British Airways Flights - departure Cyprus

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Department of Civil Aviation, Cyprus.

Start your complaint

British Airways Flights - departure Czech Republic

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Czech Civil Aviation Authority .

Start your complaint

British Airways Flights - departure Denmark

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Danish Transport Authority.

Start your complaint

British Airways Flights - departure Estonia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Consumer Protection Board, Estonia.

Start your complaint

British Airways Flights - departure Finland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Consumer Disputes Board, Finland.

Start your complaint

British Airways Flights - departure France

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Direction générale de l'aviation civile (DGAC) .

Start your complaint

British Airways Flights - departure Germany

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Luftfahrt-Bundesamt (LBA) .

Start your complaint

British Airways Flights - departure Greece

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Hellenic Civil Aviation Authority .

Start your complaint

British Airways Flights - departure Hungary

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Passenger Complaints Hungary.

Start your complaint

British Airways Flights - departure Iceland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Icelandic Transport Authority.

Start your complaint

British Airways Flights - departure Ireland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Commission for Aviation Regulation, Ireland.

Start your complaint

British Airways Flights - departure Italy

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the L’Ente Nazionale per l’Aviazione Civile .

Start your complaint

British Airways Flights - departure Latvia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Consumer Rights Protection Centre (CRPC), Latvia.

Start your complaint

British Airways Flights - departure Lithuania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Civil Aviation Administration, Lithuania.

Start your complaint

British Airways Flights - departure Luxembourg

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Ministère de l'Économie et du Commerce extérieur .

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British Airways Flights - departure Malta

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Malta Competition and Consumer Affairs Authority .

Start your complaint

British Airways Flights - departure Norway

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the CAA Norway .

Start your complaint

British Airways Flights - departure Poland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Civil Aviation Office, Poland.

Start your complaint

British Airways Flights - departure Portugal

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Instituto Nacional de Aviação Civil (INAC) .

Start your complaint

British Airways Flights - departure Romania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the National Authority for Consumer Protection, Romania.

Start your complaint

British Airways Flights - departure Slovakia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Slovenska obchodna inspekcia .

Start your complaint

British Airways Flights - departure Slovenia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Civil Aviation Agency.

Start your complaint

British Airways Flights - departure Spain

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Agencia Estatal de Seguridad Aérea.

Start your complaint

British Airways Flights - departure Sweden

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the ARN : The National Board for Consumer Disputes.

Start your complaint

British Airways Flights - departure Switzerland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Federal Office of Civil Aviation .

Start your complaint

British Airways Flights - departure The Netherlands

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the Human Environment and Transport Inspectorate.

Start your complaint

British Airways Flights - departure non-EU

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of British Airways complaints. If your complaint is not resolved by British Airways, you can then package it up and send it to the CEDR.

Start your complaint

Want to start a complaint about British Airways?

Raise it for free via Resolver

Frequently asked questions about British Airways

I’ve lost my bag while on a British Airways flight. What do I do?

If you’ve lost your luggage at London Heathrow, then you’ll need to get in touch with Bagport, which handles all baggage at London’s busiest airport. For all other airports, BA has this list of contact details.

Of course, if you’re unhappy with BA’s lost baggage service, then resolver will help guide you through how to get the best resolution to your issue.

What’s the first point of contact if I want to make a British Airways complaint?

The easiest way to complain to British Airways is via an email. You can either do this via the airline’s own e-mail webform, or directly via resolver.

Contact details

To view the British Airways contact details press the button below

View British Airways complaints contact details

About

British Airways (BA) was created in 1974 as the merger of the British Overseas Airways Corporation (BOAC) and British European Airways (BEA).

BA was privatised in 1987 and today is the Largest airline in the UK by fleet size, as well as the national flag carrier. It is also a founding member of the Oneworld airline alliance.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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