British Airways complaints
It’s quick, easy and (best of all) it’s free.
Resolver is not affiliated to, linked with or otherwise endorsed by British Airways.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
I’ve lost my bag while on a British Airways flight. What do I do?
If you’ve lost your luggage at London Heathrow, then you’ll need to get in touch with Bagport, which handles all baggage at London’s busiest airport. For all other airports, BA has this list of contact details.
Of course, if you’re unhappy with BA’s lost baggage service, then resolver will help guide you through how to get the best resolution to your issue.
What’s the first point of contact if I want to make a British Airways complaint?
The easiest way to complain to British Airways is via an email. You can either do this via the airline’s own e-mail webform, or directly via resolver.
To view the British Airways contact details press the button belowView British Airways complaints contact details
British Airways (BA) was created in 1974 as the merger of the British Overseas Airways Corporation (BOAC) and British European Airways (BEA).
BA was privatised in 1987 and today is the Largest airline in the UK by fleet size, as well as the national flag carrier. It is also a founding member of the Oneworld airline alliance.