Tubes - Harassment
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
There are often help points on the platforms go to one of these and press the Help or Alarm button. If you cannot find one or are still unsafe then leave the station or phone the Police or friend for assistance. If the worst happens and you need immediate assistance shout Help Fire as you will get more attention and quicker.
If you have been harassed by anyone on a train, a station or in the vicinity of a station, you should contact the British Transport Police on 0800 40 50 40 or report it to a BTP officer if there is one present at the station. If you feel threatened and in danger, you should call 999. The BTP will ask for details of the harassment and advise you on what to do next.
If you feel there is an issue at the station and it needs to be addressed then contact the Station Manager and if the issue is not resolved then raise the issue with TFL via resolver.
No additional information.
Find the best rights for you
We have 4,704 pages of rights advice for you covering 7,302 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.