Delay Repay claims - Train delay
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Most train companies have now signed up to Delay Repay schemes. This means that you’ll get 50% of your single fare back if your arrival at your destination has been delayed by 30 mins, and 100% of your single fare back if your train is delayed by over an hour. Some companies offer compensation on 15 minute delays (25% of your single fare and 12.5% of your return).
Compensation is normally paid by reference to the timetable that is operating on the day – so you cannot claim because planned engineering works mean that the journey has taken longer than usual. You can still claim if the advertised engineering work service is then delayed or there are long queues for replacement buses.
Note: companies who aren’t signed up to Delay Repay only have to offer compensation if a train is delayed by 60 minutes but most offer more than this. Different rules also apply for season tickets.
Companies signed up to Delay Repay are:
- Greater Anglia
- CrossCountry Trains
- East Midlands Trains
- Gatwick Express
- Great Northern
- London Northwestern Railway
- West Midland Railway
- Northern Railway
- South Western Railway
- Island Line
- Transpennine Express
- London North Eastern Railway
- Virgin Trains
Virgins Trains and c2c currently offer Automatic Delay Repay for delayed services. For Virgin Trains, this means you should automatically receive compensation for any delays you experience if you purchased an Advance Purchase ticket using their app or website and your ticket is valid for a journey solely on their services. For c2c, this applies to tickets purchased on their Smartcard. If neither of these apply, you will still need to make a claim for compensation if you are delayed.
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