Eurostar - Routing issue - went wrong route

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Based on resolver’s experience to date, it can be pretty confusing trying to work out which routes are permitted for you to travel on, especially if your journey is more complicated than just taking one direct train. You can travel between stations shown on your ticket on a direct train where you don’t need to change or on trains that take the shortest route available. Some tickets may be subject to restricted routes, for example avoiding certain locations. The most important thing to remember is that, if you ask them, the ticket seller should advise you whether your intended route is valid with your ticket. If you do take the wrong route, you will be liable to pay the difference between the price you paid and the price that you should have paid.

If you feel that the information was not made clear to you when you purchased the ticket and were therefore unaware of the restrictions, resolver recommends that you submit a complaint and request for refund in writing to the train company concerned. If you are not happy with the response you receive, your next port of call is either London Travelwatch at (for the London area) or Passenger Focus at (for outside London). resolver can assist you in submitting, recording and reminding you when and who to escalate to.

resolver can help you to resolve this issue for free, quickly and without hassle. As a first step we can assist you in writing your complaint. You can click on the link below to create your email.

No additional information.

Find the best rights for you

We have 5,115 pages of rights advice for you covering 10,879 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Routing issue - went wrong route

Resolver covers the issue Routing Issue Went Wrong Route for 1 companies and organisations:

a   b   c   d   e  f   g   h   i   j   k   l   m   n   o   p   q   r   s   t   u   v   w   x   y   z