Eurostar - Routing issue - went wrong route
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If you feel that the information was not made clear to you when you purchased the ticket and were therefore unaware of the restrictions, resolver recommends that you submit a complaint and request for refund in writing to the train company concerned. If you are not happy with the response you receive, your next port of call is either London Travelwatch at firstname.lastname@example.org (for the London area) or Passenger Focus at email@example.com (for outside London). resolver can assist you in submitting, recording and reminding you when and who to escalate to.
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