South Western Railway complaints
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
South Western Railway Trains
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of South Western Railway complaints. If your complaint is not resolved by South Western Railway, you can then package it up and send it to the Transport Focus.
I’ve complained to South West Trains, but I’m not satisfied with the response. Is there a consumer watchdog I can contact?
Passenger Focus is the independent watchdog that looks after the interests of rail, bus coach and tram passengers.
How long will I have to wait if I make a South West Trains complaint to Passenger Focus?
Provided you’ve already raised a complaint direct with South West Trains, Passenger Focus aims to deal with any complaints within 35 days and will respond to any complainant within five working days.
How do I know South West Trains is the train company to complain to?
You can either take a look at the South West Trains network map, or look up your relevant journey on the National Rail Enquires journey planner tool. Alternatively, you can see if the station you travelled from is operated by South West Trains by using the company’s station search tool.
To view the South Western Railway contact details press the button belowView South Western Railway complaints contact details
South West Trains is the largest passenger rail franchise in the UK. Its services cover areas to the south and west of London, including Surrey, Hampshire, Dorset, Devon, Somerset, Berkshire, Wiltshire and the Isle of Wight. South West Trains is part of the Stagecoach group and mainly operates out of Waterloo Station.