Eurostar - Rude staff on train

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Based on resolver’s experience to date, it can be very upsetting being spoken to rudely and as a representative of the train company, you should expect the onboard staff to be courteous and helpful. If you have experienced any problems with rail staff, resolver recommends that you write to the train company’s customer service department (you can find their address on their website) and ask for an explanation and apology. If you are not satisfied with their response, resolver recommends that you contact either London Travelwatch at enquiries@londontravelwatch.org.uk (for the London area) or Passenger Focus at advice@passengerfocus.org.uk (for outside London) who will assist you in your complaint. resolver can assist you in submitting, recording and reminding you when and who to escalate to.

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