Eurostar - Overcrowding
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Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
If you have had a particularly bad experience, resolver recommends that you collect as much as evidence as possible and submit your complaint in writing to the train company. If you are not happy with their response, your next port of call is either London Travelwatch (for the London area) or Passenger Focus (for outside London) who will assist you in your complaint. resolver can assist you in submitting, recording and reminding you when and who to escalate to.
You may also want to consider contacting the Department of Transport to raise your concern.
resolver can help you to resolve this issue for free, quickly and without hassle. As a first step we can assist you in writing your complaint.
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Find the best rights for you
Start by telling us the name of the company or organisation you have an issue with.