Eurostar - Overcrowding

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Based on resolver’s experience to date, there is in fact no legal limit on the number of passengers a train can carry, but the train company is obliged to show that adequate capacity is being provided, as part of their franchise agreement with the Department for Transport.

If you have had a particularly bad experience, resolver recommends that you collect as much as evidence as possible and submit your complaint in writing to the train company. If you are not happy with their response, your next port of call is either London Travelwatch (for the London area) or Passenger Focus (for outside London) who will assist you in your complaint. resolver can assist you in submitting, recording and reminding you when and who to escalate to.

You may also want to consider contacting the Department of Transport to raise your concern.

resolver can help you to resolve this issue for free, quickly and without hassle. As a first step we can assist you in writing your complaint.

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Helping you with Overcrowding

Resolver covers the issue Overcrowding for 1 companies and organisations:

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